Debra Carter
Cape Girardeau,MO
Summary
Results-oriented professional with expertise in organizational skills, data management, and critical thinking. Proven leader skilled in communication and collaboration, effectively managing multiple objectives to enhance operational efficiency. Strong attention to detail and a proactive approach drive high-quality outcomes in both team and individual settings. Service-focused with exceptional multitasking and problem-solving abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Director of TRIO Programs
Southeast Missouri State University
Cape Girardeau, Missouri
04.2023 - Current
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Identified new opportunities for growing attendance numbers at future events.
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Peer Advising Coordinator
Southeast Missouri State University
Cape Girardeau, Missouri
03.2022 - 04.2023
- Established and supervised peer-counseling and peer-tutoring programs.
- Offered insights and strategies for balancing school, work, and personal life.
- Advised students on course selection and academic pathways.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Developed strategies for increasing awareness of campus services among the student body.
- Guided mentees in setting realistic academic and personal goals.
- Provided academic and career advice to students in need of guidance.
- Assisted students in developing educational plans that best meet their needs and goals.
Student Services Specialist
Southeast Missouri State University
Cape Girardeau, MO
11.2013 - 03.2022
- Reviewed federal income tax returns, W2s, and other financial documentation for eligibility assessment.
- Provided one-on-one counseling to students on financial aid options and requirements.
- Assisted applicants in completing Free Application for Federal Student Aid paperwork, addressing inquiries effectively.
- Resolved customer complaints promptly by implementing appropriate actions.
- Dedicated time to simplify complex information for better applicant understanding.
- Processed financial aid documents while conducting basic verification of submitted information.
- Ensured compliance with federal and state regulations related to financial aid.
Training and Quality Assurance Manager
Nars
Cape Girardeau, MO
12.2006 - 08.2012
- Proactively identified and solved complex problems related to employee training, management, and business direction.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Evaluated and communicated trainee participation and performance in reports to management.
- Completed evaluations of new employees to determine strengths and customize training.
- Identified and communicated to management regarding areas needing additional training.
- Presented training information via role playing, simulations and team exercises.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
- Led training programs designed to implement new agent performance management standards for 4 departments.
- Performed quality control duties and responsibilities, including hosting weekly calibrations with clients, sister-site located in Panama City, Panama, supervisors, and management.
- Managed payroll for over 100 hourly employees.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
- Prepared and submitted listing of qualified applicants to Human Resource Manager for review and coordinated next-phase interviews with management team and potential candidate.
- Re-created hiring goals and objectives in difficult markets to address staffing issues.
- Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
- Contacted all job applicants to inform of application status.
- Sourced, qualified, and conducted screening interviews with job candidates.
Executive Collections Supervisor
Federated Inc.
St. Louis, MO
03.2004 - 03.2006
- Exceeded monthly collection targets and goals.
- Produced weekly and monthly performance measurement reports for collection teams.
- Mentored the collection team on successful tactics to increase workflow and productivity.
- Reviewed credit records to evaluate customer histories.
- Monitored overdue accounts using computers and automated systems.
- Coordinated employee activities to investigate credit risks for collection.
- Identified problem collection accounts to eliminate bad debt.
- Notified customers of delinquent accounts by mail and telephone to obtain payment.
Education
Bachelor of Arts - Social Sciences
Southeast Missouri State University
Cape Girardeau, MO05.2020
MBA - Business Administration
William Woods University
Fulton, MO05.2012
Bachelor of Science - Finance
Southeast Missouri State University
Cape Girardeau, MOSkills
- Problem resolution
- Strong Communication
- Interviewing Techniques
- Technology Skills
- Data management
- Organizational skills
- Decision-making
- Critical thinking
- Detailed analysis
- Working collaboratively
- Flexible
- People skills
- Active listening
- Training & Development
- Time management
- MS Office
- Project management
- Financial aid counseling
- Event planning
- Conflict resolution
- Peer mentoring
- Problem solving
- Team collaboration
- Employee training
Accomplishments
- Boys and Girls Club Board Member 2024 - Present
- TRIO Emerging Leader Award
- SupportNet Star Award
Certification
- Resilience-Building Leadership Professional Training Program
- Master Advisor Program
Timeline
Assistant Director of TRIO Programs
Southeast Missouri State University
04.2023 - Current
Peer Advising Coordinator
Southeast Missouri State University
03.2022 - 04.2023
Student Services Specialist
Southeast Missouri State University
11.2013 - 03.2022
Training and Quality Assurance Manager
Nars
12.2006 - 08.2012
Executive Collections Supervisor
Federated Inc.
03.2004 - 03.2006
Bachelor of Arts - Social Sciences
Southeast Missouri State University
MBA - Business Administration
William Woods University
Bachelor of Science - Finance
Southeast Missouri State University
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