Debra Castro
Summary
Dynamic leader with a proven track record at United Parcel Service Inc, enhancing operational efficiency and team productivity through strategic planning and staff management. Excelled in fostering a collaborative environment, significantly improving employee performance evaluations. Skilled in operations management and possesses strong interpersonal skills, ensuring top-notch compliance and safety standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pre load Supervisor
United Parcel Service Inc
09.2003 - 09.2021
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Supported Chief Operating Officer with daily operational functions.
- Assured strict adherence to corporate guidelines and Safety standards
- Guided and coached staff to achieve individual growth
- Demonstrated ability to assess risk and respond to issues appropriately.
- Kept accurate and detailed records of personnel progress and productivity.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Fostered a positive work environment by consistently treating all employees and coworkers with respect and consideration.
- Kept warehouse and work areas clean, tidy and professional in appearance.
- Communicated clear expectations and goals to each team member.
- Trained 8 new package handlers each peak season
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative work environment
- Worked with the management team to implement the proper division of responsibilities.
- Worked night and weekend shifts during holiday season, ensuring packages were loaded on to correct trucks in timely manner.
- Trained employees on new procedures and requirements, including production and safe work methods
- Provided instruction, coaching and motivation to all employees during the shift.
- Identified problems and proposed solutions to management team.
- Directed staff of 30 personnel and managed Production of approval 2000 packages per day
- Oversaw loading and unloading of packages in the warehouse.
- Developed and enforced safety standards and procedures.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored production levels and implemented measures to increase output.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Resolved conflicts between team members and addressed complaints or grievances.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Determined staffing needs, developing schedules to staff all shifts.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
High School Diploma - undefined
Grace M Davis High School
Modesto, CA1988
Skills
- Staff management
- Operations Management
- Issue resolution
- Compliance
- Data collection and analysis
- Business planning
- Inventory oversight
- Strategic planning
- Consistently meets goals
- Shipment processing
- Personable
- Computer literate
- Planning and organization
- Skilled problem solver
- Goal-oriented
- Shipping procedures understanding
- Motivated team player
- People-oriented
- Mediation capability
- Employee relations
- Training development aptitude
- Strong interpersonal skills
- Exceptional time management skills
- Strong conflict resolution skills
- Detail-oriented
- Quick learner
- Natural leader
- Active Data Online
- Creative problem solver
- Active listening skills
- Exceptional communication skills
- Team building expertise
- Excellent work ethic
- Positive and friendly
- Safe Work Methods
- Safety Enforcement
- Expense Control
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Loss Prevention Goals Monitoring
- Persuasive Negotiations
- Reading Comprehension
- Customer Engagement
- Safety Instruction
- Critical Thinking
- Crew Supervision
- Employee Observations
- Regulations Compliance
- Production Targets
- Outgoing Shipments Oversight
- Compliance Requirements
- Employee Relationships
- Continuous Improvement Projects
- Shipment Processing
- Production Standards
- Performance Monitoring
- Employee Performance Evaluations
- Motivational Leadership
- Team Relationships
- Personnel Scheduling
- Process Improvement Initiatives
- Task Delegation
- Operational Standards
- Workflow Processes
- Maintenance Needs
- Repair Work
- Conveyor Systems
- Job Assignments
- Production Processes
- Providing Feedback
- Quality Production
- Tracking Packages
- Reverse Logistics
- Incoming Shipments Review
- Profit Management
- DOT Standards
- Inventory Management Software
- Minor Repairs
- Operational Planning
- Process Knowledge
- Social Perceptiveness
- Defective Product Removal and Disposal
- Testing Orders
- Maintenance and Repair Orders
- Data Interpretation
- Staff Development
- Transport Scheduling
- Material Handling and Moving
- Logistics Processes Planning
- Freight Inspection
- Emergency Operating Procedures
- Development Management
- Performance Maximization
- Supply Chain Solutions
- Freight Handling
Accomplishments
- Promoted to Pre load Supervisor after only 6 months of employment.
- Supervised team of 30 staff members.
- Documented and resolved misload issues which led to higher revenue.
- Trained and Certified as A Hazardous Responder.
- Trained and Certified in Safe Work Methods, Osha certified.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved scanning issues which led to increased scanning volume, with less misload errors.
Affiliations
Member of the Chickasaw Nation, Issued a Certificate degree of Indian Blood by the Bureau of Indian Affairs.
Certification
- Member Institute of Logistics and Transport (MILT)
- Adobe Certified Expert (ACE) - Photoshop
- Computer Training Certificate
- Esta Safety Certified
- Hazardous Responder Certified
Additional Information
Managed setup and break down of daily operations during morning pre load shift . Manage plan, organize and direct all employees assigned. Focused on reducing scanning errors and increasing timely deliveries. Managed a steady flow control inside the warehouse. Trained and interacted with employees to make sure they knew the safety guidelines and procedures for their work area Worked with dispatch to develop up to 40 routes daily to effectively and efficiently move packages to destinations within UPS company service standards. Demonstrated how to safely lift,lower,slide packages that typically weighed 25to 30 lbs, and up to 70 lbs. Ensured operations were organized and logistical efficient, while consistently incorporating safety and cost reduction measures.
Timeline
Pre load Supervisor
United Parcel Service Inc
09.2003 - 09.2021
High School Diploma - undefined
Grace M Davis High School
- Member Institute of Logistics and Transport (MILT)
- Adobe Certified Expert (ACE) - Photoshop
- Computer Training Certificate
- Esta Safety Certified
- Hazardous Responder Certified
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