Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Chatelain

Bradenton,FL

Summary

Dynamic leader with extensive experience at Brewer Carpet One, adept in store operations oversight and mentoring teams to exceed sales goals. Excelled in inventory control and fostering customer relationships, resulting in increased satisfaction and repeat business. Proven track record in implementing process improvements, enhancing operational efficiency, and driving significant revenue growth. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience

Work History

Store Manager

Brewer Carpet One
Sarasota, FL
02.2008 - 10.2024
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Maintained accurate records of employee performance reviews.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Formed and sustained strategic relationships with clients.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Managed daily banking activities such as deposits and withdrawals.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated POS system with new products and promotional offers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Ivy Tech Community College of Indiana
Monticello
05-1981

High School Diploma -

Twin Lakes High School
Monticello, IN
05-1979

Skills

  • Store operations oversight
  • Training and mentoring
  • Employee scheduling
  • Inventory oversight
  • Security system monitoring
  • Staff supervision
  • Product merchandising
  • Flexible schedule
  • Employee training
  • Inventory control
  • Vendor management
  • Store operations
  • Expense tracking
  • Payroll management
  • Store merchandising
  • Store displays
  • Delegating work

Timeline

Store Manager

Brewer Carpet One
02.2008 - 10.2024

Ivy Tech Community College of Indiana

High School Diploma -

Twin Lakes High School
Debra Chatelain