Debra Cheek
Clearwater,Florida
Summary
Accomplished management professional with years of career progression in Service operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Proficiencies in inventory control, sales, hiring and training development.
Overview
29
29
years of professional experience
Work History
Assistant Manger
Vidacann Premium Cannabis Products
Largo, FL
05.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sr. Dispensing Specialist
Vidacann Premium Cannabis Products
Largo , FL
05.2021 - 05.2022
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Completed physical inventory counts daily.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Dispensary Associate
Grow Healthy
Largo, FL
04.2020 - 03.2021
- Maximized customer interactions by promptly identifying needs and wants.
- Managed customer relations and customer service through daily communication and interaction.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Customer Service Rep /Administrative Assistant
Restorative Care Of America
St. Petersburg, FL
10.2018 - 04.2020
- Identified, recommended changes to existing processes to improve accuracy, efficiency, responsiveness of customer service department
- Coached new employees on administrative procedures, company policies, performance standards
- Performed general office duties, including answering multi-line phones, routing telephone calls , messages to appropriate staff. Greeting visitors
- Maintained spreadsheets and databases to track, analyze, report on performance and sales data
Restaurant Manager
Florida's Fresh Grill
Cocoa Beach, FL
10.2017 - 05.2018
- Led and directed team members on effective methods, operations, procedures
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty while maximizing repeat business
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory. Ordered appropriate supplies
- Created fun team building activities to engage staff in up-selling to meet revenue targets
Customer Service Manager /Staffing Training Manager
Red Lobster Hospitality LLC
Clearwater, FL
03.1993 - 05.2017
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
Education
Associate of Arts - Business
Florida Metropolitan University
Clearwater, FL05.1994
Skills
- Spreadsheet management
- Invoice preparation
- Money handling abilities
- Conflict Resolution
- Staff management
- Customer Service
- Employee training and development
- Internal communications
- Point of Sale System
- Teamwork / Collaboration
Timeline
Assistant Manger
Vidacann Premium Cannabis Products
05.2022 - Current
Sr. Dispensing Specialist
Vidacann Premium Cannabis Products
05.2021 - 05.2022
Dispensary Associate
Grow Healthy
04.2020 - 03.2021
Customer Service Rep /Administrative Assistant
Restorative Care Of America
10.2018 - 04.2020
Restaurant Manager
Florida's Fresh Grill
10.2017 - 05.2018
Customer Service Manager /Staffing Training Manager
Red Lobster Hospitality LLC
03.1993 - 05.2017
Associate of Arts - Business
Florida Metropolitan University
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