Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Cobb

Dade City,FL

Summary

Dynamic and results-oriented professional with a proven track record at Holiday Inn Hotel And Conference Centre, excelling in customer engagement and problem-solving. Expert in cash handling and fostering teamwork, I significantly enhanced customer satisfaction and operational efficiency. Skilled at mentoring teams to achieve and exceed sales and service goals.


Overview

22
22
years of professional experience

Work History

Retail Sales Associate

Badcock Home Furniture
01.2023 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Disabled

Disabled
09.2009 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Assistant General Manager

Suburban Extend Stay Hotel
01.2005 - 09.2009
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Assistant Genera Manager

Holiday Inn Hotel And Conference Centre
10.2002 - 01.2006
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Cash Handling
  • Retail Sales
  • Time Management
  • Customer Engagement

Timeline

Retail Sales Associate

Badcock Home Furniture
01.2023 - 08.2024

Disabled

Disabled
09.2009 - 06.2024

Assistant General Manager

Suburban Extend Stay Hotel
01.2005 - 09.2009

Assistant Genera Manager

Holiday Inn Hotel And Conference Centre
10.2002 - 01.2006

High School Diploma -

Tampa Bay Tech High School

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Debra Cobb