Debra Cobb
Woonsocket,RI
Summary
Dynamic professional with extensive experience at CSL Plasma, excelling in staff training and development while enhancing operational efficiency. Proven track record in facility management and goal setting, fostering team engagement and achieving high service standards. Adept at implementing quality control measures and maintaining compliance with health and safety regulations.
Overview
4
4
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
12.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Coordinated events and programs for the center, boosting community engagement and participation.
- Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Conducted market research analyses to identify potential areas of expansion or program offerings that catered to community needs more effectively.
- Developed crisis management plans for potential emergency situations, ensuring preparedness across the team.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Implemented marketing strategies to increase brand awareness and attract new clients to the center.
- Established positive relationships with local organizations, increasing partnership opportunities for the center''s benefit.
- Assisted in budget preparation by providing input on resource needs based on operational projections.
- Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Ensured prompt resolution of escalated issues by liaising with the center manager and providing accurate information on the situation.
- Managed work and performance of more than 30 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Center Supervisor
CSL Plasma
02.2022 - 12.2023
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
Reception Team Leader
CSL Plasma
02.2021 - 02.2022
- Maintained an organized work environment by implementing efficient filing systems and inventory management practices.
- Optimized appointment scheduling to minimize wait times while maximizing staff availability for clients.
- Maintained accurate records of staff attendance and performance metrics, utilizing data-driven insights to make informed decisions regarding scheduling, training, and employee development opportunities.
- Ensured compliance with company policies and industry regulations regarding customer data privacy, confidentiality, and security measures in place at the reception area.
Education
Tri County RVTHS
Franklin, MA06-1983
Skills
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Facility management
Timeline
Assistant Center Manager
CSL Plasma
12.2023 - Current
Center Supervisor
CSL Plasma
02.2022 - 12.2023
Reception Team Leader
CSL Plasma
02.2021 - 02.2022
Tri County RVTHS
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