Debra Collins

* Implementation of roamer translations to support Verizon and roaming partners network projects (i.e. switch conversions, acquisitions, network design, product deployment).

*Identify a root cause of issues impacting customer's ability to roam and monitor through resolution.

*Implementation of new switches into VCRS (Verizon Centralized Roamer System).

*Analyze requests from the areas and publish 1xRTT/EVDO Industry Announcement weekly.

* Support the end users requesting CDMA billing data

* Transport billing data from all Verizon switches to the server to the end users.

* Developed and maintained courteous and effective working

relationships between GTE Wireless and roaming partners.

* Increased customer satisfaction by addressing and resolving

complaints in a timely manner.

* Troubleshoot relevant resources to assist roaming partners,

identified member representation needs and troubleshot next

steps to provide optimal support for roaming.

* Organized technical group/vendor sponsored meetings,

seminars, and workshops to ensure interdepartmental

participation.

* Created the blocked and dropped call report for management.

* Gained strong leadership skills by managing projects from

start to finish.

* Strengthened communication skills through regular

interactions with others.

* Assisted with day-to-day operations, working efficiently and

productively with all team members.

* Passionate about learning and committed to continual

improvement.