Debra Commons
Astoria,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Customer Service Associate
Wyndham
06.2017 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office and Sales
JCPenney
05.2006 - 10.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Cave Logging Inc
Owner / Book Keeper
05.1989 - 12.2002
- Conferred with officials to determine logging operational methods, crew sizes and equipment requirements.
- Prepared production and personnel records to facilitate administrative operations.
- Maintained safe and secure job site to prevent injuries, accidents and mistakes during logging projects.
- Maintained budget limitations in order to meet objectives.
Skills
- Customer Service
- Inbound and Outbound Calling
- Presenting Solutions
- Account Management
- Customer Relationship Management
- Exceptional Communicator
- Guest Services
- Complaint Logging and Resolution
- Hospitality and Accommodation
- Prioritizing Calls
- POS System Operations
- Multi-Line Phone Systems
- Account Updating
- Verbal Communication
- Employee Management
- Reading Comprehension
- Email Etiquette
- Understanding Customer Needs
- Call Transfers
- Administrative and Office Support
- Billing Adjustments and Refunds
- Document and Records Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Wyndham
06.2017 - 06.2022
Office and Sales
JCPenney
05.2006 - 10.2014
Cave Logging Inc
Owner / Book Keeper
05.1989 - 12.2002