Debra Cooper
Las Vegas,NV
Summary
Dynamic professional with a proven track record at MountainView Hospital, excelling in patient confidentiality and insurance verification. Demonstrated ability to enhance patient relations through empathy and active listening, significantly reducing wait times. Skilled in data entry and customer service, adept at fostering teamwork and collaboration.
Overview
46
46
years of professional experience
Work History
Patient Registration Representative
MountainView Hospital
04.1996 - 02.2024
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Reduced patient anxiety by creating welcoming and supportive registration environment.
Office Manager
William U Pearson, DDS
04.1978 - 03.1996
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certificate - Dental Assisting
The Bryman School - Tempe
San Francisco, CA01.1978
Diploma - General Studies
Las Vegas High School
Las Vegas, NV06.1976
Skills
Payment Collection
Insurance Verification
Patient confidentiality
Patient Relations
Eligibility Determination
Professionalism and Ethics
Healthcare industry understanding
Data entry proficiency
Medical terminology knowledge
HIPAA Compliance
Customer Service
Adaptable and Flexible
Collaboration and Teamwork
Insurance Authorizations
Cash Handling
CPT Coding
Patient interviewing
Problem-solving abilities
Active Listening
Timeline
Patient Registration Representative
MountainView Hospital
04.1996 - 02.2024
Office Manager
William U Pearson, DDS
04.1978 - 03.1996
Certificate - Dental Assisting
The Bryman School - Tempe
Diploma - General Studies
Las Vegas High School