Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Couch

Monroe

Summary

Dynamic customer service professional with a proven track record , excelling in complex problem-solving and cash handling. Renowned for fostering empathetic client relationships and consistently exceeding service standards. Adept at maintaining accurate records and delivering exceptional support, ensuring a positive experience for all customers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Cashier/Customer Service Representative Team Lead

Rocket
10.2023 - Current
  • Assisted customers with inquiries, providing accurate information and support.
  • Developed knowledge of products and services to enhance customer interactions.
  • Resolved issues efficiently, ensuring a positive customer experience.
  • Maintained records of customer interactions using CRM systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Cashier/Customer Service Representative

Safeway
11.2019 - 05.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
  • Assisted customers with product inquiries and recommendations, enhancing shopping experience.
  • Handled returns and exchanges while adhering to store policies and procedures.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Front Office Administrator

Arizona Resource Realty
04.2011 - 08.2017
  • Managed front office operations, ensuring efficient workflow and excellent customer service.
  • Coordinated scheduling and appointments for clients, optimizing time management for staff.
  • Developed and maintained filing systems to enhance document retrieval processes.
  • Assisted in training new administrative staff on office procedures and software tools.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Legal Transcriptionist

Detective G. Ratliff/ Gila County Sheriff's Office
01.1996 - 07.2004
  • Transcribed legal documents, ensuring accuracy and adherence to proper formatting standards.
  • Reviewed audio recordings for clarity, capturing critical details within sensitive investigations.
  • Maintained confidential case files, safeguarding sensitive information according to legal regulations.
  • Collaborated with law enforcement personnel to clarify terminology and context in transcripts.
  • Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
  • Leveraged advanced typing skills and proficiency in legal terminology to produce accurate, high-quality transcripts consistently.
  • Completed transcription of gross and final diagnosis for medical reports.

Education

Payson High School
Payson, AZ

Computers

Arizona Eastern Satellite College
Payson, AZ
04-1991

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Written and verbal communication
  • Cash register systems
  • Professionalism and courtesy
  • Records maintenance
  • Honest and dependable
  • Attention to detail
  • Complex Problem-solving
  • Customer relations
  • Customer service excellence

Timeline

Cashier/Customer Service Representative Team Lead

Rocket
10.2023 - Current

Cashier/Customer Service Representative

Safeway
11.2019 - 05.2022

Front Office Administrator

Arizona Resource Realty
04.2011 - 08.2017

Legal Transcriptionist

Detective G. Ratliff/ Gila County Sheriff's Office
01.1996 - 07.2004

Payson High School

Computers

Arizona Eastern Satellite College

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