Debra Cummings

Worked patient surgery and procedure estimates for about 500 to 600 patients a month.Contact patients for payments for both office side and surgery side.

Worked collection accounts and patient balance over $300.00.

Also worked our physical therapy, collection, balance balances, and balances.

Job required very good customer service skills.

Also very good relationship with peers and patients.

Worked front desk

Responsible for taking incoming phone calls, checking patients in to see the physician looking over collection balances contacting patients to collect. Those balances did some billing claims had very good customer service skills and worked closely with my physicians.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Also did physician orders at front desk when needed.