Debra Cyrus
Vallejo,CA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
11
11
years of professional experience
Work History
Dispatcher Office Assistant
Bob Tow Service
10.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and implemented strategies to streamline office operations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Security Guard
BioMarin
04.2017 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Billing Assistant
Sonic Tech
07.2012 - 11.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Prepared and submitted monthly billing reports to management for financial overview.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.2008
Skills
- Reception Management
- Aircraft Piloting
- PowerPoint Presentations
- Dispatch Planning
- Workflow Processes
- Ground Transportation
- Organizational Standards
- Driver Coordination
- Maintenance Requirements
- Operational Procedures
Timeline
Dispatcher Office Assistant
Bob Tow Service
10.2021 - Current
Security Guard
BioMarin
04.2017 - 10.2021
Billing Assistant
Sonic Tech
07.2012 - 11.2020
High School Diploma -
Berkeley High School