Debra Daniels
Oxon Hill,MD
Summary
Experienced professional with 10+ years of experience serving the public. Seeking to apply strong customer service skills.
Overview
15
15
years of professional experience
Work History
Cut Fruit /Produce Department
Safeway
04.2018
- Inventory
- Stocking
- Cutting Fruit
Bakery Department
Safeway
01.2018
- Customer Service
- Pricing/Inventory
- Data Entry
Nursing Intern
Isabella Hospital
02.2009
- Provided daily care for 10-12 patients in 1 wing.
- Trained classmates as assigned to support the unit
- Documented patients’ activities and assisted the team as directed in doctors’ notes, with close attention to details.
Cashier
Aramark Capital One Arena
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Certified Nursing Assistant Patient Care Technician
Towns Nursing Facility
03.2010 - 11.2012
- Developed a reputation for providing excellent care to 12 patients daily in 2 units.
- Communicated and coordinated with 5 team members to ensure continued care.
- Supported patients’ activities while handling personal and business affairs.
Education
Associate Degree Candidate - Legal Studies Major
University of the District of Columbia
Washington, DCAssociate Degree - Liberal Studies Major
University of the District of Columbia
Washington, DC12.2017
Skills
- Communication & Listening
- Customer Service
- Team Leader
- Problem Solving, Solutions Focused
- Determination
- Organization
- Interpersonal Skills
- Flexibility
- Cash Registers
- POS, PCs, Data Entry
Timeline
Cashier
Aramark Capital One Arena
10.2022 - Current
Cut Fruit /Produce Department
Safeway
04.2018
Bakery Department
Safeway
01.2018
Certified Nursing Assistant Patient Care Technician
Towns Nursing Facility
03.2010 - 11.2012
Nursing Intern
Isabella Hospital
02.2009
Associate Degree Candidate - Legal Studies Major
University of the District of Columbia
Associate Degree - Liberal Studies Major
University of the District of Columbia