Summary
Overview
Work History
Education
Skills
Timeline
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Debra Davenport

Management
Grand Prairie,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Associate Manager

Sonics Drive In
Grand Prairie, TX
10.2021 - Current
  • Oversaw training and onboarding process for all newly hired employees.
  • Mentored and supported team members to create strong workplace culture.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Handled the end of day cash sales and deposits
  • Received, inspected and verified food and kitchen inventory delivery before storage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Shift Lead

Taco Bell
Grand Prairie, TX
02.2017 - 09.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Team Lead

Dialog Direct
Grand Prairie, TX
04.2013 - 01.2017
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Participated in cross-functional team-building activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.

Education

Associate of Science - Medical Assistant

Everest College
Arlington, TX
05.2003

High School Diploma -

Paramount High School
Paramount, CA
04.1992

Skills

  • Leasing and sales
  • Customer rapport
  • Department oversight
  • Promotional materials development
  • Employee performance evaluations
  • Recruiting and interviewing
  • Staff Management
  • Strategic planning
  • Business administration
  • Project Management
  • Business planning
  • Consulting

Timeline

Associate Manager

Sonics Drive In
10.2021 - Current

Shift Lead

Taco Bell
02.2017 - 09.2021

Team Lead

Dialog Direct
04.2013 - 01.2017

Associate of Science - Medical Assistant

Everest College

High School Diploma -

Paramount High School

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Debra DavenportManagement