DEBRA DAVENPORT
Grand Prairie,TX
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Motivated Fraud Analyst touting of expertise investigating suspicious activity for the company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
10
10
years of professional experience
Work History
Fraud Detection Analyst
CO-OP SERVICES
06.2022 - 08.2023
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Developed and implemented procedures to detect and prevent fraud.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
- Developed and implemented procedures to detect and prevent fraud
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Performed risk assessments to determine level of fraud risk and prioritize investigations
Receptionist
KB STAFFING
03.2019 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Clerical Office Assistant
EXPRESSO EMPLOYMENT SERVICES
11.2013 - 02.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
High School Diploma -
Paramount High School
Paramount, CA05.1992
Skills
- Project Requirements
- Basic First Aid
- Customer Feedback
- Customer Contact
Timeline
Fraud Detection Analyst
CO-OP SERVICES
06.2022 - 08.2023
Receptionist
KB STAFFING
03.2019 - 05.2022
Clerical Office Assistant
EXPRESSO EMPLOYMENT SERVICES
11.2013 - 02.2019
High School Diploma -
Paramount High School
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