Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
SalesAssociate

Debra David

West Des Moines,IA

Summary

Certified professional with extensive experience in pharmacy operations, medication management, and patient care. Recognized for reliability, adaptability, and a proven ability to collaborate effectively with healthcare teams to achieve optimal outcomes. Expertise in prescription processing, inventory control, and delivering exceptional customer service enhances operational efficiency. Highly organized with a strong commitment to accuracy and compliance with regulatory standards, ensuring the highest quality of care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Hy-Vee
08.2025 - Current
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Reviewed and verified customer information and insurance provider information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.

Certified Hookah Connoisseur

Chicha Shack
08.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Fulfill customer orders in a high quality and timely manner

Sales Associate

TJX Companies
11.2015 - Current
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Pharmacy Audit Coordinator

Hy-Vee
05.2024 - 08.2025
  • Reduced financial discrepancies by conducting thorough assessments and provided information for audits.
  • Communicated effectively with senior management regarding audit findings, presenting clear reports that highlighted areas of concern as well as recommended solutions for improvement measures needed within the organization''s policies or procedures framework.
  • Coordinated efforts across company stores to streamline information gathering for faster audit completions times without compromising quality or integrity of results.
  • Developed strong relationships with insurance auditors to facilitate smooth auditing processes and maintain client satisfaction.
  • Assisted in the successful completion of on-site audits through diligent preparation and communication with external auditors and each store within the company.
  • Managed multiple simultaneous audit projects, ensuring timely completion while maintaining high-quality standards throughout each engagement.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Consulted pharmacy managers to gather information and, resolve audit-related problems.

Certified Pharmacy Technician

Hy-Vee
01.2008 - 05.2024
  • Assist pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Administer vaccinations
  • Prepare, process and package bubble packs for patients each month
  • Perform administrative duties such as filing, data entry, answering phones.
  • Work with insurance companies to process claims, resolve problems and obtain payments.
  • Enter patient profile information into computer systems accurately and completely.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Receive verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Verify patients' identities at pickup to prevent sale of wrong medications.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

Bachelor of Science - Marketing

Iowa State University
Ames, IA
05-2004

Bachelor of Arts - Liberal Arts And General Studies

Southwestern Community College
Creston, IA
05-2000

Skills

  • Customer Service
  • Cultural Awareness
  • Pharmacy operations
  • Problem-solving skills
  • Attention to detail
  • Patient confidentiality and HIPAA
  • Insurance reconciliation
  • Knowledge in Spanish

Accomplishments

  • Chosen for Pharmacy spotlight September 2022

Certification

  • PTCB certified Pharmacy Technician
  • Red Cross CPR Certified
  • Vaccine Certified

Languages

Spanish
Limited

Timeline

Certified Pharmacy Technician

Hy-Vee
08.2025 - Current

Pharmacy Audit Coordinator

Hy-Vee
05.2024 - 08.2025

Certified Hookah Connoisseur

Chicha Shack
08.2023 - Current

Sales Associate

TJX Companies
11.2015 - Current

Certified Pharmacy Technician

Hy-Vee
01.2008 - 05.2024

Bachelor of Arts - Liberal Arts And General Studies

Southwestern Community College

Bachelor of Science - Marketing

Iowa State University

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