Debra Davilo
Bradley,IL
Summary
Dedicated Managerial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resilient and organized Assistant Manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
19
19
years of professional experience
Work History
Assistant Manager of Operations
Speedway
04.2018 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics
Overnight Support Manager
Walmart
10.2013 - 04.2018
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw internal support processes, compiling reports to track overnight worker efficiency
- Coached employees through day-to-day work and complex problems
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse
Unit Secretary, Cardio Vascular Consultant
Riverside Hospital
08.2004 - 07.2013
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Provided outstanding customer service on phone and in person.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Maintained patient confidentiality in line with HIPAA regulations
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Education
No Degree - Certified Nurse Assistant
Kankakee Community College
Kankakee, IL06.2012
Skills
- Business Development
- Facilitating Change
- Cost Analysis and Savings
- Project Management
- Revenue Generation
- Operational Excellence
- Shrink Reduction
Timeline
Assistant Manager of Operations
Speedway
04.2018 - Current
Overnight Support Manager
Walmart
10.2013 - 04.2018
Unit Secretary, Cardio Vascular Consultant
Riverside Hospital
08.2004 - 07.2013
No Degree - Certified Nurse Assistant
Kankakee Community College
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