Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
32
32
years of professional experience
Work History
CNA
Baptist Homes of Adrian
Adrian, Missouri
11.2023 - Current
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Reported changes in patient conditions to registered nurse or physician.
Answered patient call lights promptly and responded to requests appropriately.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Monitored food intake and output as directed by nursing staff.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Participated in educational programs designed to improve knowledge of health care practices.
Provided emotional support to family members during difficult times.
Educated patients on self-care techniques that would help them maintain their independence.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Transported residents within the facility as needed.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Facilitated communication between patients, family members, and healthcare professionals.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Distributed drinking water and nourishment to residents.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Assisted residents in preparing for activities and social programs.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Direct Patient Care
Willow Creek Homes
Adrian, Mo , MO
03.2017 - Current
Provided direct patient care including vital signs monitoring, wound care, administering medications and injections, IV insertion and management.
Provided direct patient care, including bathing, feeding, and monitoring vital signs.
Performed direct patient care activities such as assessments, treatments, specimen collection, medication administration.
Assisted in planning and implementing recreational activities for participants.
Accompanied individuals on outings to promote independence and integration into the community.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided guidance and support to ensure safety of individuals served.
Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Developed relationships with families of those receiving services to ensure continuity of care.
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Maintained clean and well-organized environment for client happiness and safety.
Supervised medication administration, personal hygiene and other activities of daily living.
Followed care plan and directions to administer medications.
Assisted individuals in learning and developing new skills.
Accompanied or transported clients to appointments, errands and social activities.
Documented current patient information to update vital signs, behaviors, and eating habits.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Transported clients to doctor's appointments and errands.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Enhanced patient wellbeing by supporting participation in recreational activities.
Used approved crisis intervention techniques in emergency situations.
Reported changes in client condition to administrators, facilitating nursing intervention.
Monitored client's well-being, safety and comfort under physician direction.
Assisted clients with maintaining good personal hygiene.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Surgery Scheduler
Cass Regional Medical Center
Harrisonville, MO
09.2022 - 10.2023
Created and managed surgical schedules for multiple surgeons.
Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Monitored and updated patient records in the electronic medical record system.
Ensured that all required documents were obtained prior to scheduled procedures.
Conducted follow up calls with patients after their procedure was completed.
Managed appointment reminders for upcoming surgeries via phone or mailers.
Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Verified accuracy of billing information prior to submitting claims.
Adhered to HIPAA guidelines when handling confidential information.
Performed data entry into various computer systems related to surgery scheduling.
Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
Worked with operating facilities to schedule procedures on behalf of surgeons.
Checked patient insurance and collected pre-authorizations from providers.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Managed patient check-in and check-out procedures and processed payments.
Gathered current medical information and reviewed histories to gather details for surgeons.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Communicated with patients with compassion while keeping medical information private.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Greeted patients, determined purpose of visit and directed to appropriate staff.
CNA MED SURG
Cass Regional Medical Center
Harrisonville, MO
05.2019 - 09.2022
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Reported changes in patient conditions to registered nurse or physician.
Answered patient call lights promptly and responded to requests appropriately.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Monitored food intake and output as directed by nursing staff.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Participated in educational programs designed to improve knowledge of health care practices.
Provided emotional support to family members during difficult times.
Educated patients on self-care techniques that would help them maintain their independence.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Transported residents within the facility as needed.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Facilitated communication between patients, family members, and healthcare professionals.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Distributed drinking water and nourishment to residents.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Turned and repositioned bedridden patients to prevent bedsores.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Supplied, collected and emptied patient bedpans on frequent basis.
Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Shaved and draped patients to prepare for surgery, treatment or examination.
Hospice Aide
Serenity Care Hospice
Harrisonville, MO
03.2013 - 02.2017
Provided physical, emotional and spiritual support to terminally ill patients and their families.
Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
Completed assigned tasks such as light housekeeping, laundry, errands, meal preparation and grocery shopping.
Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
Performed personal hygiene activities such as bathing, grooming, dressing and undressing and toileting assistance.
Monitored vital signs including temperature, pulse rate and respiration rate.
Assisted with ambulation and transfers using proper body mechanics techniques.
Provided companionship to patients while encouraging them to remain active within their limitations.
Participated in interdisciplinary team meetings regarding patient's plan of care.
Maintained a safe environment for patient care through adherence to established safety guidelines and policies.
Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services.
Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
Coordinated with volunteers for additional support services when needed.
Conducted visits in accordance with agency policy adhering to all regulatory standards.
Compiled detailed documentation related to patient care services rendered.
Provided emotional support to both patients and families during difficult times.
Attended educational programs designed to enhance professional development.
Ensured confidentiality of patient information at all times.
Supported grieving families by offering listening ear, compassion and kindness.
Helped patients maintain dignity during difficult times.
Assisted terminally ill patients with bathing, grooming and dressing.
Moved patients carefully into different positions to promote better body alignment and comfort.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Provided physical support to assist patients with bathing, dressing and toileting.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Supplied, collected and emptied patient bedpans on frequent basis.
MHT/Phlebotomist/MA/Unit Secretary
Cass Regional Medical Center
Harrisonville, MO
12.1999 - 09.2015
Performed venipuncture and other blood collection procedures according to established standards.
Assisted in the preparation of laboratory specimens for analysis and testing.
Maintained a clean, safe, and organized work environment.
Verified patient information prior to specimen collection.
Provided assistance to clinical staff during patient visits.
Collected specimens from pediatric, adult, geriatric, and special needs patients.
Processed samples accurately and efficiently.
Followed all safety protocols when handling hazardous materials.
Calibrated equipment according to manufacturer specifications.
Ensured compliance with federal regulations governing laboratory procedures.
Monitored inventory levels of supplies used in phlebotomy services.
Documented patient information into electronic medical records system.
Prepared specimens for transport to external laboratories.
Adhered to HIPAA guidelines regarding patient privacy.
Provided excellent customer service while interacting with patients.
Assisted in the training of new phlebotomists.
Performed quality control tests on collected specimens.
Reported any abnormal results or trends to supervisor or laboratory manager.
Responded quickly and effectively to emergency situations.
Maintained accurate records of collected specimens and test results.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Identified patients using proper procedures prior to specimen collection.
Prepared and packaged specimens for courier transport.
Maintained fully-stocked phlebotomy cart, carrier and station.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Collected specimens for drug screens, paternity tests and alcohol tests.
Verified collection orders and communicated discrepancies to nurses.
Conducted various blood tests and updated results into paper and electronic charts.
Entered patient information and test orders into computer systems accurately.
Demonstrated proficiency in using a variety of collection techniques and equipment.
Educated patients on specimen collection procedures and post-draw care.
Monitored patients for adverse reactions and provided immediate care as needed.
Conducted patient interviews and verified medical records to confirm test requisitions.
Handled special collection procedures, including therapeutic phlebotomy and drug testing.
Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Scheduled appointments and managed patient flow to minimize wait times.
Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Managed inventory of phlebotomy supplies and reordered stock as necessary.
Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Interacted with patients to gather and record data prior to blood draws.
Used heel and finger stick methods to obtain blood from capillaries.
Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Coordinated workflow based on stat, schedule, or outpatient needs.
Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Cna
Bates County Memorial
Butler, MO
09.1994 - 08.1996
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Reported changes in patient conditions to registered nurse or physician.
Answered patient call lights promptly and responded to requests appropriately.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Monitored food intake and output as directed by nursing staff.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Participated in educational programs designed to improve knowledge of health care practices.
Provided emotional support to family members during difficult times.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Transported residents within the facility as needed.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Facilitated communication between patients, family members, and healthcare professionals.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Answered signal lights, bells or intercom systems to determine resident needs.
Observed and reported unusual symptoms and changes to charge nurse.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Helped residents walk with or without self-help devices.
Distributed drinking water and nourishment to residents.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
CNA
Medicalodges
Butler, MO
08.1992 - 09.1993
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Assisted patients in ambulation and transfers using proper body mechanics.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Reported changes in patient conditions to registered nurse or physician.
Answered patient call lights promptly and responded to requests appropriately.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Monitored food intake and output as directed by nursing staff.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Participated in educational programs designed to improve knowledge of health care practices.
Provided emotional support to family members during difficult times.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Transported residents within the facility as needed.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Observed and reported unusual symptoms and changes to charge nurse.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
Medical Assisting
Concorde Career College
Kansas City, MO
01-2002
Skills
Vital signs monitoring
Basic Life Support
Maintaining confidentiality
Complex Problem-Solving
Feeding Assistance
Compassion and Empathy
Compassionate communication
Dressing assistance
Patient Care
Toileting assistance
Documenting behaviors
Patient Lifting
Patient Relations
Quality Assurance
Direct Patient Care
Medical terminology knowledge
Patient-focused care
Infection control procedures
Quick problem solver
Light Housekeeping
Supporting personal needs
General housekeeping ability
Quality Assurance Controls
Compassionate caregiver
Recording vital signs
Reliable transportation
HIPAA Compliance
Safety Precautions
Calm and level-headed under duress
Bedside manner
Timeline
CNA
Baptist Homes of Adrian
11.2023 - Current
Surgery Scheduler
Cass Regional Medical Center
09.2022 - 10.2023
CNA MED SURG
Cass Regional Medical Center
05.2019 - 09.2022
Direct Patient Care
Willow Creek Homes
03.2017 - Current
Hospice Aide
Serenity Care Hospice
03.2013 - 02.2017
MHT/Phlebotomist/MA/Unit Secretary
Cass Regional Medical Center
12.1999 - 09.2015
Cna
Bates County Memorial
09.1994 - 08.1996
CNA
Medicalodges
08.1992 - 09.1993
Medical Assisting
Concorde Career College
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