Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Eads

Kent

Summary

Dynamic regulatory professional with a proven track record at U.S. Bank, enhancing compliance through effective policy development and risk management. Skilled in auditing procedures and fostering cross-functional collaboration, I championed a culture of continuous improvement, delivering tailored training programs that elevated organizational performance and regulatory adherence.

Overview

15
15
years of professional experience

Work History

Business Line Regulatory Officer

U.S. Bank
12.2017 - 06.2025
  • Enhanced regulatory compliance by developing and implementing effective policies and procedures.
  • Evaluated existing policies against current regulations, identifying gaps or areas requiring improvement for optimal compliance performance.
  • Championed a culture of continuous improvement, regularly reviewing processes and procedures for opportunities to enhance efficiency and effectiveness.
  • Delivered comprehensive training programs tailored to specific roles within the organization, promoting a culture of continuous learning around regulatory issues.
  • Facilitated communication between departments, fostering a culture of regulatory awareness and commitment to best practices.
  • Provided exceptional support during audits or inspections, showcasing the company''s commitment to regulatory excellence.
  • Collaborated with cross-functional teams to ensure a comprehensive understanding of regulations and their impact on operations.
  • Improved audit preparedness by creating comprehensive documentation and training materials for staff members.
  • Streamlined reporting processes for improved efficiency in meeting deadlines and maintaining accuracy.
  • Conducted thorough risk assessments to identify potential areas of non-compliance and implement corrective action plans.
  • Leveraged strong analytical skills to assess complex situations, identifying potential risks and proposing solutions for mitigation.
  • Ensured timely preparation of required reports by coordinating efforts across multiple departments within the organization.
  • Demonstrated leadership in driving initiatives aimed at reducing organizational risk exposure while adhering strictly to regulatory requirements.
  • Performed and documented quality control checks to maintain compliance with company initiatives.
  • Recommended improvements to processes.
  • Prioritized project-related tasks to efficiently complete essential tasks.
  • Managed onboarding activities for new employees joining the team.

International Customer Service Agent

DHL Global Forwarding
05.2013 - 12.2017
  • Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
  • Collaborated with team members to ensure smooth workflow and high-quality customer service delivery.
  • Assisted with the development of training materials, contributing to the continuous improvement of the team''s performance.
  • Developed rapport with customers, leading to increased trust and long-term business relationships.
  • Maintained accurate records of all customer interactions, ensuring timely follow-up when necessary.
  • Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
  • Streamlined communication processes for improved efficiency in handling customer concerns.
  • Negotiated language barriers through effective use of translation resources and cultural knowledge.
  • Provided support to sales teams by addressing product-related questions from international clients.
  • Proactively identified potential problems or challenges in order to provide proactive solutions for clients.
  • Consistently exceeded performance metrics, showcasing dedication towards achieving exceptional results for both internal stakeholders and external customers alike.
  • Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
  • Demonstrated flexibility in adapting to various time zones while assisting global clientele.
  • Liaised between departments as needed, facilitating seamless communication for improved issue resolution rates.
  • Participated in cross-functional projects that contributed to overall company growth and success.
  • Trained new hires on company policies, procedures, and tools for effective international customer service.
  • Implemented process improvements that led to more efficient workflows within the department.
  • Handled complex cases with diplomacy, demonstrating excellent problem-solving skills while adhering to company guidelines.
  • Maintained comprehensive knowledge of products/services offered by the company, enabling swift resolution of client queries.
  • Supported account managers in servicing key accounts by providing prompt assistance with their needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.

Sales Coordinator

McFarland Cascade
03.2010 - 06.2013
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Coordinated product demonstrations to showcase key features for sales prospects.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Education

Associate of Applied Science - International Business

Highline College
Seattle, WA
06-2010

Skills

  • Legal research
  • Documentation review
  • Compliance monitoring
  • Auditing procedures
  • Regulatory reporting
  • Regulatory policies
  • Global regulatory compliance
  • Risk management
  • Audits
  • International regulations
  • Cross-functional team leadership
  • Teamwork
  • Regulation compliance
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Team collaboration
  • Decision-making
  • Adaptability and flexibility
  • Relationship building
  • Task prioritization
  • Stakeholder engagement
  • Standard operating procedures
  • Interpersonal skills
  • Analytical thinking
  • Operational planning
  • Goal setting
  • Professionalism
  • Training and development

Timeline

Business Line Regulatory Officer

U.S. Bank
12.2017 - 06.2025

International Customer Service Agent

DHL Global Forwarding
05.2013 - 12.2017

Sales Coordinator

McFarland Cascade
03.2010 - 06.2013

Associate of Applied Science - International Business

Highline College

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