Debra Earle-Haddad
Weymouth
Summary
Health benefits professional with extensive experience in managing client accounts and resolving benefit inquiries. Known for delivering high-quality service and fostering collaborative team environments. Possesses strong skills in policy analysis and problem-solving, ensuring reliable support and adaptability to changing requirements.
Overview
33
33
years of professional experience
Work History
HEALTH BENEFIT SPECIALIST
Telus Health
06.2017 - 08.2025
- Resolved benefit queries promptly, enhancing participant satisfaction and reducing response times.
- Guided benefit enrollment, improving understanding and minimizing errors.
- Conducted thorough research for complex inquiries, elevating service quality and decision-making.
- Verified coverage accuracy, ensuring compliance and maintaining precise records.
- Mentored new team members, fostering a cohesive environment and consistent service delivery.
- Managed the enrollment process for benefits, including verifying eligibility and processing applications efficiently.
- Processed member enrollments, verifying eligibility and ensuring accuracy throughout the process.
- Educated clients on their health benefits, improving their comprehension and utilization of services.
CLAIMS PROCESSING
Royal Administration
10.2015 - 06.2017
- Efficiently processed claims, ensuring timely payments and precise documentation.
- Managed invoicing and addressed queries, boosting client satisfaction.
- Collaborated with facilities to resolve payment issues, enhancing claim accuracy.
- Built strong client relationships through clear communication and prompt responses.
- Conducted detailed investigations into claim anomalies, improving resolution rates significantly.
CUSTOMER SERVICE REPRESENTATIVE
Cumberland Farms
05.2013 - 09.2015
- Provided efficient service and enhanced customer satisfaction through in-depth product knowledge.
- Resolved customer inquiries promptly, fostering a welcoming environment and boosting store reputation.
- Utilized product expertise to exceed customer expectations, leading to repeat business and loyalty.
- Improved customer experiences by addressing needs swiftly, contributing to positive feedback and reviews.
- Processed transactions efficiently, maintaining cash accuracy and handling diverse payment methods.
GS OPERATIONS SPECIALIST
State Street Corporation
10.2006 - 04.2013
- Reviewed and booked daily wire activities to accounts with accuracy and timeliness.
- Reconcile and maintain daily cashbooks and general ledger accounts.
- Post cash receipt/disbursement entries to custody and accounting records.
- Research/verify all principal and interest payments to ensure accuracy.
- QC all processed daily wires for correct accounts and amounts.
- Performed data analysis to identify trends and improve operational efficiencies.
- Coordinated cross-departmental communication to streamline operations and enhance project outcomes.
ASSISTANT MANAGER
The UPS Store
08.2003 - 06.2008
- Led customer service initiatives, enhancing satisfaction and streamlining freight processes.
- Trained and mentored new staff, ensuring operational excellence and adherence to procedures.
- Oversaw store closing tasks, maintaining financial accuracy and security.
- Coordinated shipping logistics for customers, ensuring timely and accurate delivery of packages.
SERVICE SPECIALIST
Boston Financial Data Services
10.1992 - 06.2003
- Process and audit complex mutual fund transactions.
- Open multiple new accounts from various mutual funds daily.
- Processed and Balanced various List Bills for Customer Mutual Fund Deposits.
- Responsible for the training and overseeing of new employees.
- Provided feedback to management on service trends, contributing to strategic decision-making.
- Processed Verification of Deposits of Customer Accounts for Mortgage Companies.
Education
FINANCIAL SERVICES CERTIFICATION -
Saluti Associates
Quincy, MA01.1990
HIGH SCHOOL DIPLOMA - undefined
Quincy High School
Quincy, MA01.1986
Skills
- HIPAA compliance
- Claims processing
- Call center experience
- Insurance verification
- Data entry proficiency
- Healthcare
- Customer relations
- Investigation skills
- Benefits administration
- Administering benefits
- Explaining benefits
- Comparing plans
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
HEALTH BENEFIT SPECIALIST
Telus Health
06.2017 - 08.2025
CLAIMS PROCESSING
Royal Administration
10.2015 - 06.2017
CUSTOMER SERVICE REPRESENTATIVE
Cumberland Farms
05.2013 - 09.2015
GS OPERATIONS SPECIALIST
State Street Corporation
10.2006 - 04.2013
ASSISTANT MANAGER
The UPS Store
08.2003 - 06.2008
SERVICE SPECIALIST
Boston Financial Data Services
10.1992 - 06.2003
HIGH SCHOOL DIPLOMA - undefined
Quincy High School
FINANCIAL SERVICES CERTIFICATION -
Saluti Associates