Debra Endee
Jackson
Summary
Experienced customer service/logistics management professional with a strong background in inbound and outbound customer service, collections, and import and export processes. Dedicated team player with exceptional listening and critical thinking skills, able to effectively address customer needs and provide prompt resolutions. Personable personality allows for building rapport with customers, resulting in a reduction of call escalations.
Overview
33
33
years of professional experience
Work History
LOGISTICS AND COSTUMER SERVICE MANAGER
Concordia International Forwarding Incorporated
02.2019 - Current
- Strong communication skills including the use of a call management system as well as text messaging and email
- Support in all international and national transport matters (e.g. shipment tracing/monitoring, freight invoice reviewing etc.)
- Monitor daily sales flow of orders and collaborate with the 3PL to ensure orders are collected as required and delivered on time to meet customer requirements
- Understanding of global Trade & Customs rules and regulations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Promptly respond to customer service inquiries on airfreight requests with quotes
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Work closely with operations team to plan for changes to customer ordering patterns such as holiday orders and product launches and communicate these changes to proactively plan for the efficient shipment of product
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
LOGISTICS MANAGER AND CUSTOMER SERVICE
Bid Service LLC
10.1991 - 02.2019
- Experienced handling heavy volume of phone calls and email
- Collaborated with transportation partners and suppliers to manage inbound and outbound deliveries
- Developed and executed sales strategies to acquire new clients and grow existing business
- Worked closely with the warehouse team to ensure that we are providing our customers with the highest quality of service
- Analyzed transportation data to access performance
- Scheduled, communicated, and filed documents regarding merchandise delivery
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Analyzed shipping reports to identify opportunities for cost savings.
- Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
- Negotiated freight rates with carriers for international transportation of goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Education
Bachelor of Arts - Education
Rowan University
Glassboro, NJSkills
- Clear Communication Skills
- Outcome Accountability
- Proactive Problem Solving
- Strong Sense of Ownership
- Analytical Problem Solving
- Proficient computer skills
- Effective Self-Management
- Customer Concern Resolution
- Regulatory Adherence
- Logistics Monitoring
- Vendor Negotiation Expertise
- Freight Cost Analysis
- Supply Chain Coordination
Timeline
LOGISTICS AND COSTUMER SERVICE MANAGER
Concordia International Forwarding Incorporated
02.2019 - Current
LOGISTICS MANAGER AND CUSTOMER SERVICE
Bid Service LLC
10.1991 - 02.2019
Bachelor of Arts - Education
Rowan University
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