Summary
Overview
Work History
Education
Skills
Websites
I love animals
Timeline
Generic

Debra L Engelter

Jenison,MI

Summary

A self-motivated, goal-driven individual interested in pursuing a challenging and rewarding career utilizing the talents I have, in the fields that I have worked in and with.

Ready for a new position that involves overseeing with a background in operations management. Proven ability to streamline processes and enhance productivity. Demonstrated problem-solving skills and effective communication in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Operations Associate

Hyer
04.2021 - Current
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Successfully implemented new procedures that improved overall financial control and organization.
  • Improved cash flow management with diligent monitoring of receivables, payables, and budgeting practices.
  • Supported the implementation of new accounting software which streamlined workflow.

Quality Assurance Specialist

Jyve
01.2018 - 09.2021
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
  • Conducted root cause analyses for identified issues, leading to targeted corrective actions that improved overall process effectiveness.

Tier 2 Customer Service Representative/Accounts Receivable Manager

Jyve
04.2017 - 04.2019
  • Utilized problem-solving skills to address customer complaints.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
  • Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
  • Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
  • Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.

Account(s) Representative

National Heritage Academies
01.2015 - 08.2017
  • Created and maintained Excel/Microsoft data spreadsheets to determine financial eligibility, financial reporting, handle vendor accounts
  • Zendesk
  • Salesforce
  • Hubstub
  • Process due/late invoices for payments to submissions
  • Reconciliations of reports
  • Analyze workflow processes, compare purchase orders, prices, terms of payment, and other charges
  • Trained new hires on internal processes and systems, promoting a smooth onboarding experience for all team members.
  • Analyzed financial statements to identify trends and discrepancies, enabling timely corrective actions.
  • Establishing and maintaining relationships with new and existing vendors/clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Some College (No Degree) - Business Education

Aquinas College
Grand Rapids, MI

High School Diploma -

Hudsonville High School
Hudsonville, MI
06-1994

Skills

  • Team Management, & Leadership
  • Commitment and Dedication to all projects assigned
  • Motivate others
  • Manage multiple projects in a timely manner
  • Encouraging team leadership, & personal growth within my organization/team
  • Strong ability to work under pressure
  • Meet or exceed the expectations given
  • Customer/client face driven
  • Passion for the task at hand for growth and acceleration
  • Confidence
  • Experienced at managing project timelines and budgets within deadlines
  • Delegating objectives to team members
  • New Business Development
  • Customer consultations
  • Client Relationship Management
  • New Account Setup
  • Customer Engagement
  • Relationship Management
  • Client interaction
  • Interpersonal and written communication

I love animals

I volunteered at a wildlife rescue facility for approx. 4 years. We would rehab the animals that would be brought in, if they were able to be. 


Those that were not able to be released into their natural habitat, we would bring to a local zoo or educational facility to live out their remaining lifespan of whatever that looked like for each animal. To which then has grown my love/passion for wildlife in all areas and has become my pastime hobby. 

Timeline

Operations Associate

Hyer
04.2021 - Current

Quality Assurance Specialist

Jyve
01.2018 - 09.2021

Tier 2 Customer Service Representative/Accounts Receivable Manager

Jyve
04.2017 - 04.2019

Account(s) Representative

National Heritage Academies
01.2015 - 08.2017

High School Diploma -

Hudsonville High School

Some College (No Degree) - Business Education

Aquinas College

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Debra L Engelter