Debra English
Lake Mary,FL
Summary
Experienced customer-oriented general manager with a proven track record of driving revenue growth and expanding profit margins over a 20-year career. Known for adaptability and ability to thrive in high-pressure environments, consistently delivering on multiple projects with tight deadlines. Meticulous leader and strategic planner with comprehensive managerial acumen and a visionary approach coupled with motivational skills to inspire teams towards success.
Overview
25
25
years of professional experience
Work History
General Manager
Chipotle Grill
05.2021 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager / BOH Manager
TooJay's
01.2019 - 05.2021
- Maintaining Culinary inspections 90% or better for the BOH
- Follow and teach food safety
- Ensuring Catering is executed 100% correctly and in a timely manner
- Ordering for the store while following our P&L
- Development of the BOH staff
- In charge of the BOH schedules
General manager
Arby's
01.2018 - 01.2019
- Control P&L and Payroll
- Opened a new restaurant and successfully hired 55 people for the start of the store.
- Development of the management team
- Give outstanding guest services
- Follow all safety and security polices
- Develop a positive culture in the restaurant
Area Manager
Taco Bell
01.2016 - 01.2018
- Multi-unit Manager
- Over sees 6 restaurants with 9.3 million sales
- Budgeting &Cost Controls
- Payroll / P & L Management
- Development of General & restaurant managers
- Safety / Sanitation Quality Controls
- Guest Service Excellence
General Manager
Boston Market
01.2015 - 01.2016
- Execute company values and systems to excel the growth of the business
- Promote and teach great guest service to our guests.
- Execute weekly and monthly Profit and Loss, including labor and controllable expenses.
- Effectively execute with my management team local store marketing.
- Train employees from Team members to shift managers
General Manager
Burger King
01.2013 - 01.2015
- Ensure that the team executes great customer services.
- Analyzed weekly/monthly Sales, Labor and P&L reports and made recommendations accordingly
- Train employees from team members to shift Leads and Assistant Manager.
- Leading a staff of 36 employees
- Effectively managed a remodel and increased the sales by 21%
General Manager
Steak n' Shake
01.2012 - 01.2013
- Controlled labor and food cost to budget or beat budget.
- Managed a team of 54 employees.
- Ensure low turnover through proper training of the staff.
- Ensured great customer service to our guests.
- Bring a positive flow through.
- Effectively managing a 1.3 million unit.
Certified Training Manager
Burger King
01.2010 - 01.2012
- Collaborated with District Management to successfully reduce overhead for troubled units
- Successfully operated two medium volume units while leading a staff of 36 employees
- Tasked with the pre-screening, interviewing and recommendation of hiring Management Personnel
- Trained management staff to properly manage, motivate and train personnel in order to maintain low turnover and ensure future management development
- Supervised a management team of 7 and consulted on personnel matters of 60+ team members
- Analyzed weekly/monthly Sales, Labor and P&L reports and made recommendations accordingly
- Ensured that all operations were in compliance with Local, State, Federal and Brand regulations
- Effectively managed a $750,000 operation while increasing unit level sales growth by 2-4%
- Executed all Local Store Marketing efforts as directed by corporate guidelines
- Certified Training Manager which successfully produced more than 11 Certified Managers
- In charge of all facets of hiring, training, disciplining and releasing of personnel
- Monitored and accomplished all Annual Operating Budget controls
General Manager
Arby's
01.2000 - 01.2010
- Supervised two stores leading a staff of 28 employees.
- Acted as the informal leader for my supervisor.
- Assisted with on the job interviewing with future candidates.
- Hire and train new staff to assist with the opening of new stores.
- Verify schedules for eight stores weekly
- Consistently increasing sales through talented, trained and passionate people.
- Train employees from team members to shift managers and Assistant Manager.
- Execute weekly and Monthly Profit and Loss, including labor and controllable expenses.
- Execute company values and twelve systems to excel the growth of the business.
Education
Bachelor of Science - Project Manager
Bellevue University
Bellevue, NE04.2028
Diploma -
Leesburg High School
Leesburg, FL01.2000
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Efficient multi-tasker
- Time Management
- Team Leadership
Timeline
General Manager
Chipotle Grill
05.2021 - Current
Manager / BOH Manager
TooJay's
01.2019 - 05.2021
General manager
Arby's
01.2018 - 01.2019
Area Manager
Taco Bell
01.2016 - 01.2018
General Manager
Boston Market
01.2015 - 01.2016
General Manager
Burger King
01.2013 - 01.2015
General Manager
Steak n' Shake
01.2012 - 01.2013
Certified Training Manager
Burger King
01.2010 - 01.2012
General Manager
Arby's
01.2000 - 01.2010
Bachelor of Science - Project Manager
Bellevue University
Diploma -
Leesburg High School