DEBRA ESCAMILLA
Hendesonville,TN
Summary
I am a fast learner at anything, looking to find long-term employment. I have worked in many manufacturing jobs and various office positions, which included data entry, customer service, and dispatching technicians. Currently unemployed due to downsizing.
Overview
24
24
years of professional experience
Work History
CSR/Dispatcher
Parthenon Plumbing, Heating & Cooling
10.2024 - 07.2025
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
CSR/Dispatcher
Demand Mechanical
Nashville
02.2024 - 05.2024
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responsible for running credit cards and collecting on unpaid accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Offering advice and assistance to customers, paying attention to special needs or wants.
CSR/Dispatcher
American Leak Detection Of Greater Nashville
12.2018 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responsible for all billing of invoices.
- Responsible for running credit cards and collecting on unpaid accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- I have a lot of knowledge about plumbing and pools from my current job.
Metal Assembly
Metal Moulding Corporation
04.2018 - 12.2018
- Drilled and punched holes in metal for screws, bolts, and rivets quickly and efficiently.
- Cut, ground and deburred frames and profiles.
- Read job specifications to determine machine adjustments and material requirements.
Temporary Associate
Randstad Manufacturing & Logistics
08.2015 - 04.2018
- Fabricated large and small parts per drawing and assembled parts as required.
- Collated components for assembly.
- Made sure that products were produced on time and are of good quality.
Production Welder
Calsonickansei North America Inc
12.2013 - 07.2015
- Operated equipment such as robot welders.
- Followed standards and procedures to maintain a safe work environment.
- Performed basic machine set up.
Group Leader
Newell Rubbermaid / Sanford
10.2006 - 09.2013
- Set up and verified the functionality of safety equipment.
- Made sure that products were produced on time and are of good quality.
- Managed team performance by training, mentoring, disciplining and motivating employees.
Purchasing Clerk
Tyson Foods Inc
07.2001 - 06.2006
- Managed large product inventories and placed orders when product levels were running low.
- Interviewed suppliers and asked for quotes to determine the best possible pricing for materials purchasing.
- Kept meticulous records of all orders in the computer system using [SAP].
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN01.1992
Skills
- Cost reporting
- Vendor relationships
- Supply ordering
- Fluent in Spanish
- Strong interpersonal skills
- Motivated team player
- Exceptional communication skills
- People-oriented
- Understanding Customer Needs
- Customer relationship management
- Data entry accuracy
- Appointment scheduling
Timeline
CSR/Dispatcher
Parthenon Plumbing, Heating & Cooling
10.2024 - 07.2025
CSR/Dispatcher
Demand Mechanical
02.2024 - 05.2024
CSR/Dispatcher
American Leak Detection Of Greater Nashville
12.2018 - 08.2023
Metal Assembly
Metal Moulding Corporation
04.2018 - 12.2018
Temporary Associate
Randstad Manufacturing & Logistics
08.2015 - 04.2018
Production Welder
Calsonickansei North America Inc
12.2013 - 07.2015
Group Leader
Newell Rubbermaid / Sanford
10.2006 - 09.2013
Purchasing Clerk
Tyson Foods Inc
07.2001 - 06.2006
High School Diploma -
Hendersonville High School
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