Debra Farrow
Georgetown,TX
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
27
27
years of professional experience
Work History
Office Manager
Greener Texas Pest & Lawn Services
Georgetown, TX
01.2024 - Current
- Facilitated clear communication with clients regarding services, scheduling, and billing
- Prepared technician route sheets and client invoices
- Coordinate with technicians and management regarding clients' needs.
- Maintain an inventory of supplies, both office and products, needed for pest control and lawn services.
- Implement and maintain fleet maintenance and inspections of the fleet vehicles.
- Create procedural documentation for daily processes.
- Prepare monthly billing statements for commercial and residential clients.
- Process accounts receivable on a daily basis.
- Monitor technicians' paperwork for accurate documentation.
- Maintain employee timesheets and submit payroll.
- Maintain billing and client contract documentation.
Office Manager
Flex Maintenance, LLC
Georgetown, TX
09.2022 - 12.2023
- Source and order specialty materials for clients.
- Enter new jobs and update each job with current picture and notes in MaintainX software.
- Visit sites to photograph and measure for repairs needed for each job.
- Prepare and submit quotes for each new job.
- Coordinate technician schedules.
- Coordinate and manage travel for technicians.
- Submit reimbursement requests for all employees.
- Submit payroll hours on a weekly basis.
- Submit invoices for completed jobs to the clients.
- Receive payments for invoices from clients.
- Follow up on any outstanding account receivables.
- Communicate and coordinate with clients for scheduling jobs and inspections.
- Assist owner with administrative support.
Christian Education Director & Media Arts Director
Life Church Round Rock
Round Rock, TX
08.2018 - 11.2023
- Openly communicate and coordinate volunteers for Children's Ministry, Media Arts Ministry, and Streaming Ministry.
- Train all incoming and current volunteers for their respective areas.
- Recruit volunteers to staff each area of ministry.
- Maintain contact with Ministry volunteers, Children Ministry members, and guests.
- Plan and coordinate events for community outreach and church fellowship.
- Source and prepare Sunday school lessons for Children's Ministry classes.
- Prepare Media Arts Presentation for weekly services.
Preschool Teacher
The Learning Tree
Georgetown, TX
08.2009 - 05.2014
- Openly communicate with parents and guardians regarding the children's development and day-to-day progress.
- Document and track children's development within the school year.
- Develop activities and curriculum that stimulate and nurture the children's natural curiosity.
- Create a weekly schedule and curriculum for both children and parents, guardians.
- Effectively integrate special needs children in a respectful manner.
- Nurture children's social development.
- Ensure all state requirements are met within the classroom.
- Promote interest in 'Free Art,' science, math, and literacy within the classroom.
Product Trainer
Canon Business Solutions Central
Austin & San Antonio, TX
04.2004 - 04.2008
- Train all Employees for Austin and San Antonio offices on all supported products (ie: Copiers, wide format printer, fax machine or document management software)
- Train all customers for Austin and San Antonio offices on all supported products.
- Maintain frequent communications with customers to ensure they do not have any questions or additional training needs.
- Assist customers and sales representatives with troubleshooting hardware or software challenges.
- Create training publications for supported software and other supported products.
- Assist Sales Representative with placement of proper products to meet customers' needs.
- Assist Service Manager with service calls (i.e., assembly or installation of hardware or networking of supported products).
- Complete network installations for supported products (i.e., copiers, fax machines, or document management software).
Administrative Assistant III
Texas Treasury Safekeeping Trust Company
Austin, TX
12.2002 - 04.2004
- Support Chief Investment Officer, Chief Financial Officer, and Chief Executive Officer in Trust Company-related duties.
- Coordinate Board member travel process to include payment reconciliation.
- Research cash and securities management unclaimed property certificates.
- Manage and prioritize multiple projects to meet time-sensitive deadlines.
- Maintain all training records for all Trust Company employees.
- Maintain all timekeeping records for all Trust Company employees.
- Create and maintain a Contract Database in Microsoft Access.
- Act as a liaison for Board Members and Trust Company employees.
- Assist with the creation and implementation of Trust Company policies and procedures.
- Create and distribute Board Agenda Packets to Trust Company employees and Board Members.
- Act as Safety Officer for the agency.
- Assist Compliance Officer with annual review and approval process for Investment Division Broker-Dealer Vendors.
- Reconcile multiple shipping accounts.
Administrative Assistant
Fox Service Company
Austin, USA
04.2001 - 12.2002
- Support residential electrical and plumbing Service Managers in all administrative duties
- Support residential electrical and plumbing sales staff in all administrative duties
- Make travel arrangements
- Reconcile monthly credit card statements and submit for reimbursement
- Reconcile invoices and customer accounts
- Act as a liaison for key contacts with City of Austin and other important customers
- Apply for permits and inspections for client’s jobs
- Generate and maintain sales reports for all sales persons in residential plumbing and electrical departments
- Submit proposals to customers
- Schedule and coordinate meetings
- Communicate with customers and employees to interpret billing and account inquiries
- Assist other office personnel with software based questions in Microsoft Word, Excel, PowerPoint and Outlook
- Keep a high level of attention to detail in a fast paced environment with several interruptions while maintaining accuracy
Administrative Assistant
TMP Worldwide
Austin, USA
09.2000 - 04.2001
- Answer incoming calls and route accordingly
- Ensure that all mail and packages are delivered promptly and accurately
- Maintain inventory of all refreshments and office supplies
- Assist Administration Manager with paperwork, projects and reports
- Review and analyze incoming resumes for potential candidates
- Maintain firm’s database
- Send response letters daily for resumes received
- Maintain a good working relationship with both internal and external customer
- Renegotiate office supply contract for better rates
- Receive, reconcile and process invoices for payment
Site Manager
IKON MANAGEMENT SERVICES
Austin, USA
11.1997 - 09.2000
- Maintain and reconcile daily, weekly and monthly financial reports
- Analyzed monthly profit & loss report to maintain a profitable status
- Receive and post payments to general ledger
- Maintain inventory of all refreshments and office supplies
- Work closely with customers to meet their needs
- Assist Firm Administrator with daily paperwork
- Act as a liaison between IKON employees and clients
- Maintain a good working relationship with both internal and external customer
- Keep a high level of attention to detail in a fast paced environment with several interruptions
- Train all IKON employees in office procedure
Education
CROCKETT HIGH SCHOOL - with Honors
CROCKETT HIGH SCHOOL
01.1996
Skills
- Work well with different personalities
- Adaptable to changing policies
- Workforce Management
- Billing
- Administrative Support
- Expense Reporting
- Supply Management
- Contract Administration
- Staff hiring
- Compliance Monitoring
- Policy Development
- Inventory Control
- Operations Management
- Scheduling Coordination
- Payroll Processing
- Training and coaching
- Conflict Management
- Proficient in Microsoft Word
Community Service
- Sunday School Teacher/Director, Promiseland Church Austin, Church of the Hills, Promiseland Georgetown Church, 01/1996, 12/2011
- Girl Scout Leader/Red Poppy Service Unit Treasurer, Red Poppy Service Unit Girl Scouts, 10/2008- 05/2013
- Volunteer at Tippit Middle School and Forbes Middles School supporting the Orchestra Program 2018-Present
Timeline
Office Manager
Greener Texas Pest & Lawn Services
01.2024 - Current
Office Manager
Flex Maintenance, LLC
09.2022 - 12.2023
Christian Education Director & Media Arts Director
Life Church Round Rock
08.2018 - 11.2023
Preschool Teacher
The Learning Tree
08.2009 - 05.2014
Product Trainer
Canon Business Solutions Central
04.2004 - 04.2008
Administrative Assistant III
Texas Treasury Safekeeping Trust Company
12.2002 - 04.2004
Administrative Assistant
Fox Service Company
04.2001 - 12.2002
Administrative Assistant
TMP Worldwide
09.2000 - 04.2001
Site Manager
IKON MANAGEMENT SERVICES
11.1997 - 09.2000
CROCKETT HIGH SCHOOL - with Honors
CROCKETT HIGH SCHOOL
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