Debra Fraley
Beckley
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
10
10
years of professional experience
Work History
Substitute School Secretary
Raleigh County Board Of Education
02.2024 - Current
- Supported school administrators with scheduling appointments, meetings, and events for streamlined operations.
- Enhanced office efficiency by managing and organizing confidential records, documents, and files.
- Assisted in maintaining a safe and welcoming environment for students, staff, and visitors through diligent front desk management.
Office Manager
H&r Block
12.2022 - Current
- Defined clear targets and objectives and communicated to other team members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coached new hires on company processes while managing employees to achieve maximum production.
Shift Manager
Tractor Supply Company
04.2018 - 06.2021
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assistant General Manager
Little General/Arby's
09.2015 - 01.2018
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
Tudor's
04.2014 - 08.2014
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Built relationships with customers to encourage repeat business.
Education
Office Technology - Legal Studies
Valley College - Beckley
Beckley, WV06.2008
High School Diploma -
Independence High School
Coal City, WV06.2007
Skills
- Customer Relations
- Banking Operations
- Travel Coordination
- Account Reconciliation
- Workflow Planning
- Sorting and Labeling
- Team Bonding
- Report Writing
- Mail Handling
- Conflict Management
- Coaching and Training
- Organizational Skills
Timeline
Substitute School Secretary
Raleigh County Board Of Education
02.2024 - Current
Office Manager
H&r Block
12.2022 - Current
Shift Manager
Tractor Supply Company
04.2018 - 06.2021
Assistant General Manager
Little General/Arby's
09.2015 - 01.2018
Cashier
Tudor's
04.2014 - 08.2014
Office Technology - Legal Studies
Valley College - Beckley
High School Diploma -
Independence High School