Excel, Word, Microsoft 360, Outlook, Google, Happy, Yardi, Onesite, AppFolio
Debra Frost
Property Manager/Community Outreach
Waverly,IA
Summary
Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations with experience in oversight of properties in Iowa. Strong knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Community Outreach Coordinator
City Of Cedar Falls
Cedar Falls, IA
11/1/19 - Current
- Connected individuals with available and relevant resources.
- Identified and recruited landlords and management companies to provide suitable and affordable units to meet clients' needs.
- Coordinated with local agencies to provide housing vouchers and prevent homelessness.
- Researched possible fraud cases by scrutinizing provided statements and reported income sources.
- Sought out affordable housing options and residences for people in need.
- Calculated HAP tenant rent amounts.
- Completed new Administration Plan
- Conducted Annual and Interim certification for participants.
- Housing Commission liaison.
Property Manager
Hillcrest Apartments
Cedar Falls, IA
04.2019 - 10.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maintained constant balance and accounting of property petty cash account.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Kept meticulous records of all correspondence between management and tenants.
- Distributed and followed up on tenant renewal notices.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Regional /Property Manager
Cardinal Capital Management
Waterloo, IA
01.2010 - 10.2018
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Responded to escalated resident concerns and issues and monitored resolution.
- Negotiated vendor contracts and presented to owners for approval.
- Identified and addressed potential safety issues and liability concerns.
- Reviewed financial forecasts, budget, and operational goals.
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Created reports, recorded contracts, and kept employee records in corporate database and accounting software.
- Inspected community common areas, apartment units, and model appearance to address problems.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Communicated effectively with owners, residents and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Coordinated appointments to show marketed properties.
- Managed projects and events for rehabilitation and Lease up.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Collected and maintained careful records of rental payments and payment dates.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Managed Section 8 and LIHTC property documents for permanent records and regulatory requirements.
Education
Associate of Arts - Police Science
Hawkeye Community College
Waterloo, IABachelor of Science - Social Work
Wartburg College
Waverly, IASkills
Program oversight
Presentation skills
Proficient in Outlook, Word, Excel, Happy Software
Customer service
Written and verbal communication
Conflict resolution
Clerical
Computer proficiency
Multitasking abilities
Responsible
Supervision
Maintenance knowledge
Affordable housing programs knowledge
Staff Management
Exceptional oral and written communication skills
Budgeting
Leasing and sales
Property management
Tenant and eviction laws
Property tours and inspections
Accomplishments
- Increased occupancy rates from approximately 85% to100%months.
- Oversaw multiple residential family properties totaling over 230 individual units.
- Maintained 95% or higher occupancy rate for entire length of employment.
- Supervised team of 16 staff members while Regional Manager.
Software
Certification
COS, TCS
Timeline
Property Manager
Hillcrest Apartments
04.2019 - 10.2019
Regional /Property Manager
Cardinal Capital Management
01.2010 - 10.2018
Bachelor of Science - Social Work
Wartburg College
Associate of Arts - Police Science
Hawkeye Community College
Community Outreach Coordinator
City Of Cedar Falls
11/1/19 - Current