Debra fyffe
Davenport,FL
Summary
Hardworking Cafeteria Manager with exemplary talents in menu planning, nutritious meal preparation and team oversight. Motivating leader with strong understanding of proper food handling and safety. Talented professional promoting many years of experience in cafeteria settings. A determined and capable team player to lead and delegate tasks with poise. A smart Cafeteria Manager offering exceptional staffing, scheduling, and meal preparation talents. Industrious Food Supervisor with many years of diverse leadership in food preparation and service for various non-profit and for-profit organizations. Detail-oriented innovator with history of earning clean health inspections and devising creative culinary solutions that delight patrons and customers. Proficient at budget planning and expense tracking to fully meet employer objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cafeteria Manager
Cumberland County Schools
Fayetteville, NC
05.2022 - 11.2024
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
- Established menus and monitored quality of food served in cafeteria.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
Customer Service Representative
Wells Fargo
Charlotte, NC
02.2011 - 05.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Maintenance Crew Member
City Of New York Parks & Recreation
Brooklyn, NY
12.2009 - 02.2011
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Assisted with painting projects both inside and outside the facility.
- Provided support to other crew members during large-scale maintenance tasks.
- Managed inventory of maintenance supplies and equipment.
- Maintained clear and safe workspace areas to meet OSHA standards.
Customer Service Representative
Zions Bancorporation
Salt Lake City, UT
01.2007 - 11.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Cashier
Discovery Cove
Orlando, FL
04.2005 - 10.2006
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Customer Service Representative
The Check Cashing Store
Fort Lauderdale, FL
09.2002 - 10.2003
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
DIME SAVING BANK
Uniondale, NY
11.2001 - 05.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Data Entry Clerk
Luxottica
Port Washington, NY
01.2000 - 11.2001
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained updated knowledge of industry trends related to data entry operations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Some College (No Degree) - Accounting And Finance
York College
Jamaica, NYSkills
- Safety and health precautions
- Food and supplies ordering
- Portion Control
- Food handling
- Allergy awareness
- Regulatory Compliance
Certification
BANKING AND BANK OPERATIONS
Languages
English
Professional
Timeline
Cafeteria Manager
Cumberland County Schools
05.2022 - 11.2024
Customer Service Representative
Wells Fargo
02.2011 - 05.2013
Maintenance Crew Member
City Of New York Parks & Recreation
12.2009 - 02.2011
Customer Service Representative
Zions Bancorporation
01.2007 - 11.2008
Customer Service Cashier
Discovery Cove
04.2005 - 10.2006
Customer Service Representative
The Check Cashing Store
09.2002 - 10.2003
Customer Service Representative
DIME SAVING BANK
11.2001 - 05.2002
Data Entry Clerk
Luxottica
01.2000 - 11.2001
Some College (No Degree) - Accounting And Finance
York College