Debra Garner
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
31
31
years of professional experience
Work History
Customer Service Officer
USPS
Brooklyn
06.1995 - 03.2026
- Assisted customers with inquiries regarding postal services and products.
- Managed package tracking and delivery status for customer satisfaction.
- Resolved issues related to lost or delayed mail promptly.
- Oversee day-to-day operations at location complete administrative task manage operations to reports and schedulings
- Manage medium sized group of employees to provide on a job training to employees to improve on work performance
Organization Volunteer of O.E.S
MEMBERSHIP
Brooklyn
03.2012 - 06.2018
- Coordinated volunteer schedules and activities for community outreach events.
- Assisted in recruitment efforts to engage new members and volunteers.
- Organized training sessions for volunteers to enhance skills and knowledge.
- Organize charity events for the homeless and other community affairs
Education
Network Marketing
Entre Institute
09.2021 - 12.2021
Some College (No Degree) - Business Administration And Management
York College
Jamaica, NYSkills
- Customer relationship management
- Package tracking
- Issue resolution
- Operations management
- Computer networking -Windows XL spreadsheets preparing reports and making schedules
- Safety review and accident response
References
References available upon request.
Timeline
Network Marketing
Entre Institute
09.2021 - 12.2021
Organization Volunteer of O.E.S
MEMBERSHIP
03.2012 - 06.2018
Customer Service Officer
USPS
06.1995 - 03.2026
Some College (No Degree) - Business Administration And Management
York College