Debra Gilooly
Wynantskill ,NY
Overview
20
20
years of professional experience
Work History
Shipdock Associate
Amazon
07.2023 - Current
- Scanning and stacking of packages for shipment to customers
- Building pallets for shipment in palletize area
- Building walls in trailers for shipment in the shipdock.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Library Student Assistant
Maria College
10.2017 - 05.2018
- Assisted students with computers, research, and restocking of books as assigned.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
Office Assistant I
New York State Office of the Attorney General
10.2016 - 02.2017
- Reviewed incoming delinquent funds and correspondence for posting for the Civil Recoveries Unit (Student and General Recovery Unit)
- Entered all check amounts and information into a SilverCar database system upon deadline for the Division of Budget
- Scanned checks and correspondence into a FileNet system
- Processed and distributed all clients weekly statements from an Access database to the collections department.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Office Assistant I
NYS Department Of Corrections And Community Supervision
10.2015 - 05.2016
- Processed purchase orders for different areas of the facility
- Vouchered commissary and purchase orders
- Processed commissary buys and disbursed commissary to work release inmates
- Sorted and distributed mail from facility’s mailroom.
Customer Service Representative
Phoenix Life Insurance
04.2015 - 09.2015
- Processed insurance replacement claim forms and audits for billing department.
Customer Service Representative
Maximus
08.2014 - 12.2014
- Provided assistance to consumers seeking health care coverage through the Affordable Care Act including providing information on financial assistance programs and public health care programs
- Processed applications for health care coverage via telephone including building tax household, household income, eligibility determinations, and interpreting of determinations
- Assisted in plan enrollment options including covered services, plan providers, and cost
- Accessed, read, and interpreted data elements on all applicable company and state systems to provide support, resolve inquiries, and educate callers.
Administrative Assistant/Team Leader
NYS DOH/Bureau of Narcotic Enforcement
03.2005 - 04.2011
- Provided administrative support to Bureau Director and Assistant Director including travel arrangements and scheduling meetings
- Maintained a file and tracking system for general Bureau files and purchase requisitions
- Coordinated Purchase Requisitions
- Call center agent processing calls from over 120,000 practitioners about the new Official New York State Prescription Program and how to register and order prescription pads
- Trained new and existing employees on the registration process for practitioners as well as the hospital and clinic registration process
- Processed incoming requests for on-line accounts for access to important news and information pertaining to federal and state laws on the New York State Health Provider Network
- Assigned New York State Hospitals/Clinics an official New York State license number in order to obtain official New York State prescription pads
- Worked intricately with clinics and other state agencies to successfully create and navigate on-line accounts for information pertaining to NYS DOH programs and laws.
Education
Associate of Applied Science - Occupational Therapy Assistant
Maria College
Albany, NY Associate of Arts - Business
SUNY Albany
Albany, NY Skills
Proven problem resolution and excellent customer service skills with the ability to work well with others, in both supervisory and support staff roles
Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients
Experience and ability to work with materials of a confidential and time sensitive nature
Experience and ability to work with several operating systems and various company databases
Timeline
Shipdock Associate
Amazon
07.2023 - Current
Library Student Assistant
Maria College
10.2017 - 05.2018
Office Assistant I
New York State Office of the Attorney General
10.2016 - 02.2017
Office Assistant I
NYS Department Of Corrections And Community Supervision
10.2015 - 05.2016
Customer Service Representative
Phoenix Life Insurance
04.2015 - 09.2015
Customer Service Representative
Maximus
08.2014 - 12.2014
Administrative Assistant/Team Leader
NYS DOH/Bureau of Narcotic Enforcement
03.2005 - 04.2011
Associate of Applied Science - Occupational Therapy Assistant
Maria College
Associate of Arts - Business
SUNY Albany
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