Debra Gilsenan
Camden ,NY
Summary
Compassionate caregiver with experience at Noble Companion, specializing in dementia care and enhancing client autonomy. Proven ability to develop personalized care plans and communicate effectively with families. Skilled in monitoring vital signs and fostering social interaction, ensuring clients receive both physical and emotional support.
Overview
2008
2008
years of professional experience
Work History
Companion Caregiver
Noble Companion
- Supported clients in performing daily tasks to boost comfort and autonomy.
- Developed personalized care plans based on individual client needs and preferences.
- Communicated effectively with families regarding client progress and any changes in health status.
- Monitored and documented vital signs, ensuring accurate records for healthcare providers.
Direct Support Professional
CNYDDSOO
Customer Service Representative
ECR International
06.2003 - 08.2007
- Assisted customers with product inquiries and service issues, ensuring satisfactory resolutions.
- Processed orders and returns efficiently, contributing to overall customer satisfaction.
- Maintained accurate customer records in CRM software, enhancing data integrity.
- Collaborated with team members to streamline communication processes, improving response times.
- Resolved escalated customer complaints by implementing effective problem-solving strategies.
Bank Teller
Fleet Bank
09.2000 - 06.2003
- Processed cash transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Balanced cash drawer daily, identifying discrepancies and resolving issues promptly.
- Educated clients on bank products and services, facilitating informed financial decisions.
Education
Master of Science - Boces Food Service
Vernon Verona Sherrill Central School
Verona, NY06.1976
Skills
- Dementia care
- Light exercise encouragement
- Toileting support
- Social interaction
Timeline
Customer Service Representative
ECR International
06.2003 - 08.2007
Bank Teller
Fleet Bank
09.2000 - 06.2003
Companion Caregiver
Noble Companion
Direct Support Professional
CNYDDSOO
Master of Science - Boces Food Service
Vernon Verona Sherrill Central School