Debra Glasco
Texarkana,TX
Summary
Proven expertise in patient scheduling and multi-line phone proficiency, honed at Dr. Mark Sutherland's office, showcases my ability to streamline referral processes with a keen organizational ability. Achieved a high accuracy level in documentation, enhancing patient care and coordination efficiency.
Overview
29
29
years of professional experience
Work History
Referral Coordinator
Dr.Mark Sutherland
07.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Vet Technician /Receptionist
Pleasant Grove Animal Hospital
10.2016 - 07.2022
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Vet Technician
Oubre Animal Clinic
12.2010 - 10.2016
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
Vet Technician
Wisdom Animal Clinic
09.1995 - 08.2008
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
Education
Hope High School
Hope, ARSkills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Organizational abilities
- Appointment Scheduling
- Follow-up Coordination
- Scheduling Software
- HIPAA Regulations
- Multi-line telephone operation
Timeline
Referral Coordinator
Dr.Mark Sutherland
07.2022 - Current
Vet Technician /Receptionist
Pleasant Grove Animal Hospital
10.2016 - 07.2022
Vet Technician
Oubre Animal Clinic
12.2010 - 10.2016
Vet Technician
Wisdom Animal Clinic
09.1995 - 08.2008
Hope High School