Summary
Overview
Work History
Education
Skills
Timeline
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Debra Gonzales

Victoria

Summary


Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Upbring Foster In Texas
10.2014 - 04.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Organized logistics and materials for each meeting and took detailed notes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Admitting Registrar

Detar Healthcare System
08.1999 - 11.2013
  • Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
  • Participated in ongoing training opportunities to stay current on industry best practices for admitting registrar roles.
  • Reduced errors in insurance claims submissions through diligent attention to detail while processing paperwork.
  • Supported hospital administration by maintaining up-to-date knowledge of policies, procedures, and legal requirements related to patient admissions.
  • Expedited emergency room admissions by prioritizing urgent cases and gathering essential information quickly.
  • Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
  • Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
  • Contributed to departmental goals by consistently meeting or exceeding daily registration quotas.
  • Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
  • Verified patient details and insurance coverage and collected co-pays.
  • Registered patients for labs, surgeries and radiology.
  • Calculated collectible amount due for procedures.

Cashier

Sally's Beauty Supply
02.1998 - 07.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

Medical Secretary Certification - Medical

Texas Vocational School
Victoria, TX
03-1998

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Computer proficiency
  • Office management
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Deadline oriented
  • Invoice processing
  • Microsoft PowerPoint
  • Meeting planning

Timeline

Administrative Assistant

Upbring Foster In Texas
10.2014 - 04.2025

Admitting Registrar

Detar Healthcare System
08.1999 - 11.2013

Cashier

Sally's Beauty Supply
02.1998 - 07.1999

Medical Secretary Certification - Medical

Texas Vocational School

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Debra Gonzales