Summary
Overview
Work History
Education
Skills
Timeline
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Debra Goode

Pomona,CA

Summary

Clear communicator skilled at multitasking with strong prioritization and planning abilities. Friendly, respectful and team-oriented, upbeat and positive personality. Extensive clerical experience. Highly organized and hardworking. Calm and professional under pressure, courteous with strong service mindset.

Authorized to work in the US for any employer

Overview

3
3
years of professional experience

Work History

Case Manager (Contract)

American Honda/Aston Carter
01.2023 - Current
  • Handle customer service inquiries with courteous, strong service mindset.
  • Handle 50+ customer calls per day.
  • Performed as liaison between customers and Honda/Acura dealers.
  • Answer questions regarding warranty/recall issues.
  • Assist customers with reimbursements, request for loaner vehicles, and scheduling appointments.
  • Identify needs of customer
  • Offer recommendations for solutions and solving customer concerns.
  • Use of Salesforce Service Console: Customer Relations and Retention System (CRRS).
  • Use of Cimplicity.

Customer Service Coordinator (Temporary)

ETHAN ALLEN RETAIL
09.2022 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Handled customer service inquiries with courteous, strong service mindset.
  • Responded to customer calls and emails to answer questions about products and services
  • Scheduled service technicians for in-house service calls.

  • Monitor all open customer service requests.
  • Data entry and maintenance of customer accounts, service logs, and files.
  • Use of AS400 System.
  • Provided updates to customers.
  • Responded to customers inquiries and complaints. conducted post service surveys with customers.
  • Offered recommendations for solutions and solving customer concerns.
  • Resolved concerns with products or services to help with retention.

Office Assistant/Receptionist

It's A Dogs World K9 Academy
09.2020 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers by phone, email, chat, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Help staff complete 21 special dog training projects by organizing documentation and supplies to handle forecasted demands.
  • Responded to requests for information from various individuals.
  • Alerted customers about specific account issues, updates and changes to account information.
  • Restocked supplies and placed orders to maintain adequate stock levels.

Education

Associate of Arts - Business

Coastline Community College
Fountain Valley, CA
12.2010

Skills

  • Customer service
  • Front Desk
  • 10 Key Data Entry
  • Typing
  • Microsoft Suite
  • Journal Entries
  • Account Reconciliation
  • Organizational skills

Timeline

Case Manager (Contract)

American Honda/Aston Carter
01.2023 - Current

Customer Service Coordinator (Temporary)

ETHAN ALLEN RETAIL
09.2022 - 11.2022

Office Assistant/Receptionist

It's A Dogs World K9 Academy
09.2020 - 08.2022

Associate of Arts - Business

Coastline Community College

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Debra Goode