Debra Goolic
North Port,FL
Summary
Dynamic Lead of the Human Resources Department providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented associates. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations. Excellent administrative and conflict management skills, as well as extensive customer service experience.
Overview
15
15
years of professional experience
Work History
HR Lead and Recruiter
Coastal Care Nursing
Nokomis, FL
08.2021 - Current
- Facilitated new employee orientations to foster positive team attitude.
- Understood and facilitated full-cycle recruiting process from first contact to training.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, and programs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted telephone interviews.
- Verified applicant references and employment details.
- Educated staff on HR software functionality.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Teamed with managers to brainstorm ways to enhance and improve training effectiveness.
- Arranged meeting spaces and supporting materials for each class.
- Lead orientation for different types of employees and associates.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Leveraged online job boards to advertise open positions and engage with potential candidates.
- Managed and maintained recruitment rules and regulations to adapt to ever-changing needs.
Account Manager
Coastal Care Nursing
Nokomis , Florida
12.2020 - 08.2021
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw customer servicing, including cold calling, and account servicing.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Facilitated communication and coordination between employees and facilities by consistent follow up.
- Managed twenty accounts by reviewing and mitigating discrepancies and collaborating with account holders
Administrative Assistant/Customer Service
Hardin Insurance Group
North Port, FL
06.2019 - 12.2020
- Received and serviced over 50 customer calls per day.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Suggested new procedure to persuade cancelling customers to stay with company.
- Assessed caller accounts to determine policy coverages, identify service needs and resolve issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted available products and services to customers during service, account management calls.
- Maintained up-to-date knowledge of product and service changes.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Office Administrative Assistant
The Embroidery Patch & More Inc.
Venice, FL
01.2016 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Responded to inquiries from callers seeking information.
Lead FOH Trainer and Server
Applebee's Neighborhood Grill & Bar
North Port, FL
12.2008 - 03.2019
- Effectively listened to, understood and clarified guest concerns and issues.
- Maintained complete knowledge of menu items
- Maintained high standards of cleanliness and sanitation.
- Consistently provided professional, friendly and engaging service.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
- Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
Sale Representative
Russell Cellular Verizon Wireless Premium Retailer
Englewood, FL
12.2014 - 09.2015
- Communicated with customers, coworkers, and other individuals to answer questions and explain information
- Described use and operation of merchandise to customers
- Shared product knowledge with customer while making personal recommendations
- Maintain friendly and professional customer interactions
- Exceeded targeted sales goals
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Set up appointments with potential and current customers to discuss new products and services.
Education
Associate of Arts - Business Management
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Charlotte County Public Schools
Port Charlotte, FLSkills
- Organized and efficient
- Training Method Development
- Course Materials Development
- Conflict resolution
- Professional phone etiquette
- Attention to detail
- Office administration
- Orientation and Onboarding
- Employee Interviewing
- Employee Performance Reviews
Timeline
HR Lead and Recruiter
Coastal Care Nursing
08.2021 - Current
Account Manager
Coastal Care Nursing
12.2020 - 08.2021
Administrative Assistant/Customer Service
Hardin Insurance Group
06.2019 - 12.2020
Office Administrative Assistant
The Embroidery Patch & More Inc.
01.2016 - 06.2019
Sale Representative
Russell Cellular Verizon Wireless Premium Retailer
12.2014 - 09.2015
Lead FOH Trainer and Server
Applebee's Neighborhood Grill & Bar
12.2008 - 03.2019
Associate of Arts - Business Management
State College of Florida, Manatee-Sarasota
High School Diploma -
Charlotte County Public Schools
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