Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Grammer

Eastaboga

Summary

Dynamic Operations Coordinator with a proven track record at FedEx, excelling in process implementation and contractor engagement. Successfully led PEAK events, optimizing operations and enhancing team productivity. Adept at budgeting and cost control, fostering strong customer relations while ensuring compliance and efficiency in all operational tasks.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience

Work History

Operations Coordinator

FedEx
08.2021 - Current
  • Collaborated with operations supervisors to evaluate needs and optimize operations on the dock.
  • Led successful PEAK events from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with AOs/BCs and drivers, maintaining open lines of communication to promote loyalty and retention.
  • Efficient in Coordinator duties including HOS report, P&D Portal, Customer Complaints, OPS and APS Pickup Issues and Proximity, DVIR report, Safety & Security report, CSP service, Code 85s, RYDE, PPOD, Door Tag Compliance, Dispute Delivery Compliance, Business Discussions, Vehicle Registration Expirations, Federal Annual Inspections, Driver Expirations and Qualification Certification, Quarterly Vehicle Inspections, Monthly Maintenance Records, Driver SIG Compliance, PEAK Resources, OP-201s, TMS, and BCSA Testing.

Senior Operations Administrator

FedEx
10.2017 - 08.2021
  • Facilitated compliance reports to maintain updated contact information for CSPs and Vendors.
  • Created and processed purchase orders for office inventory and dock supplies.
  • Reduced expenses for the department by closely monitoring budgets and cutting unnecessary costs.
  • Reviewed and processed all invoices for payment.
  • Efficient in all Operations Administrator duties such as checking pickup assignments, customer service mail/CEBS, code 85s & hand sheets, checking inbound scan/no other scan report, CC-025 report, bulk manifest deliveries, entering weekly IVMRs and sending to PGH monthly, checking exceptions gallons for linehaul contractors, correcting collect errors, planning and ordering food and supplies for events.

Operations Administrator II

FedE
09.2015 - 10.2017
  • Increased productivity with organized and effective task allocation, and resource management.
  • Provided answers to customer questions via phone and email, typically within same shift hours.
  • Motivated and trained employees to maximize team productivity.
  • Interacted well with AOs/BCs and drivers to build connections and nurture relationships.
  • Efficient in preload dock QA procedures and outbound office administrator duties.

Education

Bachelor of Science - Family And Consumer Science

Jacksonville State University
Jacksonville, AL
08-1983

High School Diploma -

Walter Wellborn High School
Anniston, AL
05-1980

Skills

  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering
  • Inventory oversight
  • Vendor engagement
  • Customer service and relations
  • Budgeting and cost control strategies

Timeline

Operations Coordinator

FedEx
08.2021 - Current

Senior Operations Administrator

FedEx
10.2017 - 08.2021

Operations Administrator II

FedE
09.2015 - 10.2017

Bachelor of Science - Family And Consumer Science

Jacksonville State University

High School Diploma -

Walter Wellborn High School

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Debra Grammer