Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Grayson

Naples, FL

Summary

Dynamic Patient Care Coordinator with extensive experience at Retina Group of Florida, excelling in HIPAA compliance and patient relations. Proven track record in enhancing patient satisfaction through effective appointment scheduling and empathetic communication. Skilled in training new staff and streamlining healthcare operations, ensuring a compassionate and efficient care environment.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Retina Group of Florida
04.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.

Patient Care Coordinator

The Woodruff Institute
01.2014 - 07.2016
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.

Patient Care Coordinator

Naples Heart Rhythm Specialists
12.2020 - 03.2023
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Office Manager

GK Air
07.2016 - 12.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Associates in Science Medical Billing And Coding

Everest University
Tampa, FL
2012

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Patient relations
  • Insurance verification
  • Patient confidentiality
  • Scheduling
  • Medical terminology
  • Patient documentation
  • Payment collection
  • New hire training
  • Insurance practices
  • Healthcare operations
  • Patient flow management
  • Medical data collection
  • Multitasking
  • HIPAA protocol adherence
  • Patient satisfaction
  • Punctual and hardworking
  • Reliability and dedication
  • Registration and scheduling
  • Caring and empathetic
  • Insurance verifying
  • Data collection
  • Schedule coordination
  • Medical history documentation

Timeline

Patient Care Coordinator

Retina Group of Florida
04.2023 - Current

Patient Care Coordinator

Naples Heart Rhythm Specialists
12.2020 - 03.2023

Office Manager

GK Air
07.2016 - 12.2021

Patient Care Coordinator

The Woodruff Institute
01.2014 - 07.2016

Associates in Science Medical Billing And Coding

Everest University

Similar Profiles

CREATE PROFILE