Debra Greenwood
Sherwood,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard worker with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Crew Member
Trader Joes Neighborhood Market
Irvine
01.2016 - 05.2021
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Trained new employees on store operations and job duties.
- Provided excellent customer service by responding quickly to inquiries and resolving complaints promptly.
- Operated cash register to process customer purchases accurately and efficiently.
- Maintained cleanliness of the store by sweeping floors, cleaning shelves, and emptying trash cans.
- Assisted customers in locating requested items or suggesting alternatives.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Office Manager
Frank's Auto Body And Restoration
Huntington Beach, CA
01.2014 - 06.2016
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coded and entered daily invoices with in-house accounting software.
Corporate Travel Consultant
Carlson Travel Network
Irvine
04.1993 - 12.1999
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
Certified Travel Associate - Tourism And Travel Management
American Travel Institute
Mission Viejo, CA02-1988
Some College (No Degree) - General Studies
Mira Costa College
Oceanside, CASkills
- Organizational Skills
- Customer Engagement
- Time Management
- Clear Communication
- Workplace Efficiency
- Telephone Etiquette
Volunteering
- Cub Scout & Boy Scout Troop Leader
- Terra Nova Church Nursery Care
- Terra Nova Church Toddler, Preschool Leader
Timeline
Crew Member
Trader Joes Neighborhood Market
01.2016 - 05.2021
Office Manager
Frank's Auto Body And Restoration
01.2014 - 06.2016
Corporate Travel Consultant
Carlson Travel Network
04.1993 - 12.1999
Certified Travel Associate - Tourism And Travel Management
American Travel Institute
Some College (No Degree) - General Studies
Mira Costa College