Debra Grimes
Laurel,MD
Summary
Organized and dependable Administrative Professional with noted experience in optimizing productivity and efficiency. Strong leadership skills, detail-oriented team player, and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills, work ethics, and sound judgment to positively impact company success. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
14
14
years of professional experience
Work History
Billing Representative
Maryland Endocrine
11.2022 - Current
- Improve billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Streamline billing processes for increased efficiency and timely delivery of invoices to clients.
- Ensure accurate recordkeeping by maintaining up-to-date customer account information.
- Contact clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Assist with billing inquiries and provided timely responses to enhance customer satisfaction.
- Participate in process improvement initiatives, helping to identify areas for increased efficiency.
- Contribute to company revenue growth by identifying potential billing errors.
- Adapt quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transition periods.
- Review and solve account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Improve billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Identify, research, and resolve billing variances to maintain system accuracy and currency.
- Manage approximately 25 incoming calls per day from customers.
Collector/Co-Office Manager
Montgomery Family Medicine
04.2020 - 07.2023
- Reviewed patient accounts to obtain information and respond to requests
- Monitored payments due from patients and promptly contacted them with past-due payments
- Managed approximately 30 incoming calls from clients
- Processed payroll and kept track of employee vacation/sick time
- Maintained documentation of employee files
- Used judgment and initiative in handling confidential matters and patient requests
- Negotiated payment plans with patients to determine minimal amounts that could be paid toward monthly payment plans
- Assisted in preparing, processing, and making daily deposits, as needed
- Answer phones, schedule appointments, and create messages.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Reduced outstanding debts by implementing strategic collection tactics and maintaining open lines of communication with customers.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
Office Manager
Laurel Medical Associates
08.2010 - 04.2020
- Maintained computer and physical filing systems.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports.
- Oversaw office inventory activities by ordering, receiving, stocking, and shipping as needed.
- Managed approximately 25 incoming calls per day from customers.
- Managed office operations and assisted staff in scheduling appointments for patients.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel performance.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs keeping business operations within budget.
- Managed compliance to keep operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professionalism by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed, and hired employees.
- Established team priorities, maintained schedules, and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZ09.2021
Associate of Arts - Health Administration, Business
University of Phoenix - Mesa Learning Center
Tempe, AZ01.2012
Skills
- Office Administration
- Clerical Support
- Administering Payroll
- Purchasing
- Business Strategy
- Staff Training and Development
- Office Supplies and Inventory
- Cash Flow and Reconciliation
- Leadership Development
- Strategic Planning
- Financial & Data Analysis
- Attention to Detail
- Credit and Collections
- Conflict Management
Timeline
Billing Representative
Maryland Endocrine
11.2022 - Current
Collector/Co-Office Manager
Montgomery Family Medicine
04.2020 - 07.2023
Office Manager
Laurel Medical Associates
08.2010 - 04.2020
Bachelor of Science - Health Management
University of Phoenix
Associate of Arts - Health Administration, Business
University of Phoenix - Mesa Learning Center
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