Debra VanOsdol
Pharmacy CustomernService Associate
Olympia,WA
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
19
19
years of professional experience
Work History
Substitute Teacher, K-12
Calhoun County Independent School District
Port Lavaca , TX
02.2018 - 01.2020
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Administered standardized assessments with strict requirements and documented information in permanent records.
Caregiver
Parents
Brownsville , TX
06.2011 - 12.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted parents with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with self-administered medications.
Sales Assistant
Bloomers Floral And Design
Melbourne , FL
03.2015 - 08.2017
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise.
- Input credit and debit card payments in POS system to complete purchases.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Sales Associate
Toys-R-Us
Melbourne , FL
09.2013 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
Weight Loss Consultant
Jenny Craig Weight Loss Center
Tucson , AZ
10.2006 - 06.2011
- Created and organized client charts, managed filing system, and submitted reports.
- Followed up with clients to answer questions and close sales.
- Led enrollment calls to book appointments in scheduling system with prospects.
- Counseled and coached clients during visits to offer solutions and support.
- Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
- Documented client needs, desires, and problems to build rapport and identify areas needing support.
- Acted as Centre Director in Director's Absence.
Education
Master of Arts - Human Resources Management
Chapman University
Southeast Asia Division12.1990
Bachelor of Arts - Business Management
University of Maryland Global Campus
Heidelberg, Germany 05.1984
Associate of Arts - Administration
University of Maryland Global Campus
Vicenza Italy1983
Skills
- Behavior Management
- Classroom and Activity Supervision
- Organization and Planning
Timeline
Substitute Teacher, K-12
Calhoun County Independent School District
02.2018 - 01.2020
Sales Assistant
Bloomers Floral And Design
03.2015 - 08.2017
Sales Associate
Toys-R-Us
09.2013 - 12.2016
Caregiver
Parents
06.2011 - 12.2017
Weight Loss Consultant
Jenny Craig Weight Loss Center
10.2006 - 06.2011
Master of Arts - Human Resources Management
Chapman University
Bachelor of Arts - Business Management
University of Maryland Global Campus
Associate of Arts - Administration
University of Maryland Global Campus