Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Debra Hanning

Monroe,MI

Summary

Driven by a strong work ethic and integrity, I excelled at Chrysler Trenton Engine Plant, enhancing team productivity and customer satisfaction. Skilled in cash management and fostering customer relations, I successfully mentored staff and resolved conflicts, significantly improving service levels and operational efficiency. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

23
23
years of professional experience

Work History

Cashier/Customer Service Representative

Carson’s Department Store
06.2012 - 08.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Uaw Committeeperson

Chrysler Trenton Engine Plant
01.2008 - 01.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Team Leader

Chrysler Trenton Engine Plant
05.1991 - 01.2008
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

Computer Information Systems/Bussiness

Davenport University
Warren Michigan

High School Diploma -

Dwight D Eisenhower High School
Washington, Michigan
05.1973

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Order Taking
  • Cash Management
  • Cash register systems
  • Payment Processing
  • Product restocking

Additional Information

I also was a Girl Scout Leader and certified cpr. I also was soft ball coach for Custer fall ball for first timers in Monroe Mi

Timeline

Cashier/Customer Service Representative

Carson’s Department Store
06.2012 - 08.2014

Uaw Committeeperson

Chrysler Trenton Engine Plant
01.2008 - 01.2011

Team Leader

Chrysler Trenton Engine Plant
05.1991 - 01.2008

Computer Information Systems/Bussiness

Davenport University

High School Diploma -

Dwight D Eisenhower High School

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Debra Hanning