Debra Harrison
Commerce City,CO
Summary
Information Specialist with extraordinary customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative. Energetic and reliable with a profound ability to multitask and maintain composure under work pressure and strict deadlines without ever compromising safety. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Remote Release of Information Specialist
Verisma
11.2023 - Current
- Process medical ROI requests such as legals, insurance, audits, business office, continuity of care, and various others, in a timely and efficient manner
- Process requests utilizing Verisma software applications
- Support the resolution of HIPAA-related release issues
- Read and interpret medical records, forms, and authorizations
- Provide exemplary customer service on the phone and email
- Utilize reference material provided by Verisma to ensure compliance and confidentiality are always maintained
- Perform other related duties, as assigned, to ensure effective department and company operation.
Patient Service Representative
SCL Health Lowry
07.2021 - 04.2022
- Greet patients, answer phones, take messages, return calls and provides needed information, while documenting phone calls accurately and completely in the electronic medical record
- Registers patients, confirm, enter and or updates all required demographic data on patient a guarantor on registration system
- Follow procedures when identifying patients
- Maintain department and/or individual work queues and reports as required
- Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-EPIC documentation
- Accurately scans medical records as required
- Informs self-pay patients of liability due to prepayment requirements
- Prepares estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances
- Performs end of day duties such as closing the cash drawer and maintaining cash drawer and keeping it balanced.
- Verified insurance information, collected payments, and scheduled appointments.
Lead HIM Specialist IV
SCL Health Lutheran
10.2017 - 06.2021
- Evaluate and address the daily workload to adjust schedules and meet demands
- Conducts on-the-job training to demonstrate necessary responsibilities and work expectations
- Monitors performance and provides feedback to ROI specialists
- Help team members when they need assistance with multiple EMRs
- Promotes a positive self-image within SCL Health empathizing with customer service by treating patients, co-workers, and medical center personnel with the utmost courtesy and respect
- Implemented process improvements to increase efficiency and reduce costs.
- Release medical records within 30 days of receiving a request under HIPAA regulations
- Collaborates and communicates with various internal healthcare professionals, including risk management, HIM staff, etc
- As well as external customers: such as patients, attorneys, insurance companies, vendors, outside physicians, and medical facilities to corroborate an optimum flow of patient services.
- Conducted regular meetings with staff to review progress and address any concerns.
- Oversaw quality control to identify inconsistencies and malfunctions.
Medical Records Specialist
Community Reach Center
05.2016 - 09.2017
- Release records from numerous EHRs in accordance with HIPAA regulations
- Communicate with consumers and requestors about the status of releases
- Promptly prepped, scanned, and indexed documents into an EHR called Papervision.
- Collaborated with multiple departments to coordinate therelease of information requests from patients, legal representatives, insurance companies.
- Adhered to HIPAA guidelines when handling protected health information.
- Set up patient charts and documented information in various company software.
- Scheduled appointments and updated calendars for medical staff based on patient records.
HIM Specialist II
SCL Health Good Samaritan
09.2014 - 04.2016
- Identifying deficiencies while analyzing patient medical records to ensure the accuracy of physician clinical documentation.
- Generated reports to track performance metrics of team members.
- Implemented process improvements to increase efficiency and reduce costs.
- Performed quality assurance testing on newly developed software applications.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Release of Information Specialist
IRON MOUNTAIN
08.2007 - 08.2014
- Perform receptionist responsibilities: answer telephones, help assist with patients who request medical records, and release medical records to other healthcare providers while performing regular work duties
- Productively prepare the paper format of medical records to be scanned into EPIC/Esummit
- Release information per HIPAA legal parameters for Granger Medical Center
- Prepare records for mailing, copy appropriate medical records, charge applicable fees, scan authorization forms into the IOD database, and review any subpoena requests for record processing in accordance with state regulations
- Accurately process medical records into electronic format by prepping, scanning, indexing, and completing the quality control following the customer standards.
- Developed training materials for new personnel assigned to the Release Of Information department.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
Education
Bachelor of Applied Science in Business Administration -
Colorado Technical University
07.2024
Associate in Applied Science Degree -
Colorado Technical University
06.2023
Health Information Technology -
Arapahoe Community College
12.2021
High School Diploma -
Skyview High School
05.2005
Skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Medical Records
- On-The-Job Training
- Customer Service
- Release of Information
- Management
- Indexing
- HIPAA
- HiTech
- Epic Systems
- Decision-Making
- Patient Rights
Timeline
Remote Release of Information Specialist
Verisma
11.2023 - Current
Patient Service Representative
SCL Health Lowry
07.2021 - 04.2022
Lead HIM Specialist IV
SCL Health Lutheran
10.2017 - 06.2021
Medical Records Specialist
Community Reach Center
05.2016 - 09.2017
HIM Specialist II
SCL Health Good Samaritan
09.2014 - 04.2016
Release of Information Specialist
IRON MOUNTAIN
08.2007 - 08.2014
Bachelor of Applied Science in Business Administration -
Colorado Technical University
Associate in Applied Science Degree -
Colorado Technical University
Health Information Technology -
Arapahoe Community College
High School Diploma -
Skyview High School