Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Debra Harvey

Brandon,Florida

Overview

22
22
years of professional experience

Work History

Medical Receptionist

TGH Urgent Care
Brandon , FL
03.2023 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.

Administrative Assistant

Kristine Lopez PA
Valrico, Fl
01.2022 - 11.2022
  • Used Google Sheets/ Docs to create and revise documents and spreadsheets
  • Proofread and edited correspondence to fix typographical errors or mistakes in grammar
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prepared and prioritized calendars and correspondence.
  • Leveraged CRM system to update contact lists and perform data entry
  • Managed systems so monthly mailings were up to date and accurate
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support.
  • Composed correspondence, reports and meeting notes.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Organized training, client meetings, team meetings and events.
  • Responded to inquiries via email, telephone and social media platforms.

Horticulturist

Root Butcher
Silverwood, MI
03.2020 - 10.2021
  • Performed chemical analyses of waters and soils to determine microbial reactions and chemicals needed for plant growth
  • Determined best methods of planting, spraying, cultivating, harvesting, storing, processing, and transporting horticultural products
  • Developed new and improved methods and controlling and eliminating, crop diseases and insect pests
  • Developed ways of altering soils to suit different types of plants
  • Promoted plant health with regular pruning, weeding and fertilizing.

Insurance Customer Service Representative

Progressive Insurance
Riverview, FL
05.2002 - 03.2020
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Assisted with mentoring new employees during and after training
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Diploma -

Brandon High School
06.1994

Skills

  • Computer and Technology
  • Multi- Chat System
  • Dedicated team player
  • Management Systems
  • Office Equipment Operation
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Appointment Coordination
  • Creating and Managing Files
  • Data Entry
  • Employee Communications
  • Staff training and development
  • Deadline-oriented
  • Back Office Operations
  • Meeting Planning
  • Meeting Minutes
  • Mail Management
  • Spreadsheet Creation and Management
  • Highly Efficient and Productive

Additional Information

  • I Remained open to feedback from supervisor and peers to build and improve skills set. Investigated and researched issues to determine root causes and appropriate resolution. Maintained logs and documentation to detail key information regarding incoming and outgoing chats, emails and calls. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Delivered personalized customer service relating to questions and promptly resolved problems on customer accounts. Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. Recommended improvements in products, services or billing methods to prevent future problems. Made appropriate account corrections to resolve customer problems. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. Navigated multiple computer systems and applications and utilized search tools to find information.

Timeline

Medical Receptionist

TGH Urgent Care
03.2023 - Current

Administrative Assistant

Kristine Lopez PA
01.2022 - 11.2022

Horticulturist

Root Butcher
03.2020 - 10.2021

Insurance Customer Service Representative

Progressive Insurance
05.2002 - 03.2020

Diploma -

Brandon High School

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Debra Harvey