Debra Headley
Rockville,MD
Summary
Dynamic professional with extensive experience at Giant Food Stores, excelling in customer service and team leadership. Proven ability to enhance operational efficiency through effective training and data analysis. Skilled in cash handling and committed to delivering exceptional customer experiences with integrity and professionalism.
Overview
31
31
years of professional experience
1
1
Certification
Work History
File Maintenance Clerk
Giant Food Stores
Gaithersburg, MD
02.2021 - 01.2024
- Did all the price changes in the store.
- Changed all the sale prices for the ad change over.
- Took care of any price discrepancy
Cashier
Giant Food Stores
Silver Spring, MD
01.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed product returns and exchanges in accordance with store policies.
HBC Manager
Giant Food Stores
Gaithersburg, MD
11.2000 - 02.2021
- Led team to enhance customer service standards, ensuring timely resolution of issues.
- Developed and implemented training programs for staff, improving operational efficiency.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Oversaw scheduling and staffing, optimizing labor costs while maintaining service levels.
Pharmacy Technician
Giant Food Stores
Potomac, MD
11.1994 - 11.2000
- Assisted pharmacists in dispensing medications and verifying prescriptions for accuracy.
- Maintained inventory levels by restocking shelves and conducting regular audits.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated customers on proper medication usage and potential side effects.
Education
High School Diploma -
Richard Montgomery High School
Rockville, MD06.1995
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Accomplishments
I have been a Nationally Certified Pharmacy Technician since March 2000. I do 20 hours of counting education every 2 years as required.
Certification
I have been a National Certified Pharmacy Technician since March 2000.
Timeline
Cashier
Giant Food Stores
01.2024 - Current
File Maintenance Clerk
Giant Food Stores
02.2021 - 01.2024
HBC Manager
Giant Food Stores
11.2000 - 02.2021
Pharmacy Technician
Giant Food Stores
11.1994 - 11.2000
High School Diploma -
Richard Montgomery High School