Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Heck

Blanchard,PA

Summary

Dynamic professional with a rich background in operations and customer service. Excelled in roles requiring food safety knowledge and operations management, enhancing customer satisfaction and business profitability. Skilled in fostering inclusive environments and driving continuous improvement. Achieved significant enhancements in service quality and efficiency, leveraging both hard and soft skills to exceed employer expectations.


Overview

16
16
years of professional experience

Work History

Cafe Associate

Sam's Club
07.2024 - Current
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

FullCircle Christian Country Inn

Self-employeed
07.2023 - 07.2024
  • Cultivated a welcoming atmosphere for clients from diverse backgrounds by fostering an inclusive environment.
  • Enhanced property reputation with meticulous maintenance, timely upgrades, and regular safety inspections.
  • Optimized revenue generation through strategic pricing adjustments, targeted marketing efforts, and strong relationships with local businesses.
  • Identified areas for improvement within the inn''s services based on client feedback analysis, leading to higher overall satisfaction ratings.
  • Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
  • Fostered a safe lodging environment.

Human Resources Manager

Giant
11.2022 - 08.2023
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Recruited top talent to maximize profitability.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Molding, Trimming and Coating Operator

West Pharmaceutical
06.2016 - 02.2021
  • Contributed to increased production output by effectively operating multiple coating machines simultaneously.
  • Completed detailed documentation of all work performed, contributing to accurate record-keeping for quality assurance purposes.
  • Demonstrated commitment to continuous improvement by participating in training programs on advanced coating techniques and technologies.
  • Improved overall product consistency by accurately measuring and mixing coating materials according to specifications.

Catering Coordinator

Tri-Can Well Services
03.2009 - 10.2016
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Streamlined catering operations by efficiently managing inventory and food ordering processes.

Education

Business

Lock Haven University
Clearfield, PA

Skills

  • Food safety knowledge
  • Food Preparation
  • Order Management
  • Food presentation
  • Quality Control
  • Operations Management
  • Purchasing
  • Cost controls
  • Recipe creation
  • Hiring procedures
  • Menu development
  • Nutrition knowledge

Timeline

Cafe Associate

Sam's Club
07.2024 - Current

FullCircle Christian Country Inn

Self-employeed
07.2023 - 07.2024

Human Resources Manager

Giant
11.2022 - 08.2023

Molding, Trimming and Coating Operator

West Pharmaceutical
06.2016 - 02.2021

Catering Coordinator

Tri-Can Well Services
03.2009 - 10.2016

Business

Lock Haven University

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Debra Heck