Debra Hernandez
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Guest Communication Coordinator
Universal Studios Orlando
Orlando, FL
06.2022 - Current
- The position that I am currently in is mainly responsible for assisting guests with issues they are having
- The role also is a liasion for the guest to leave feedback on experiences good and bad while they are visiting the parks
- We assist guests in making their stay or their time at the parks a better experience
- We are also assisting the Guest Accessibility Team with fielding calls
- While at the Guest Services Team I have received numerous guest positives and feel that assisting the guests gives me pleasure.
- Was awarded the Guest Communications Phone Coordinator of the Month Award for January, 2024.
- Resolved customer complaints in a timely manner while upholding company standards.
Administrative Assistant
Vincent Preziosi DC
Orlando, FL
06.2021 - Current
- My responsibilities include but not limited to answering phones, scheduling appointments, speaking with attorneys offices as well as insurance companies
- I also fax or email medical records to attorneys or other medical facilities upon request
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Administrative Assistant
No Stress Insurance Claims
Orlando, FL
05.2020 - Current
- My responsibilities at No Stress were many which included some of the following:
- Responsible for filing payroll using the ADP system
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Responsible for customer service, speaking with clients, scheduling appointments for the adjusters to go to customers houses for inspections, etc
- Speaking with mortgage companies regarding the endorsement of insurance checks as well as getting necessary documents to them per their request
- Speaking with desk adjusters and getting updates for the claims
- Scheduling, inspections, sign ups, and estimates and updating the calendar accordingly
- Responsible for the ordering of supplies, as well as booking flights, airbnb, for adjusters
- Renting of homes, etc.
Head Receptionist/HR Assistant
NeJame Law
Orlando, FL
01.2010 - 01.2019
- My responsibilities at Ne Jame Law were many including some of the following:
- Responsible for the day to day operation of the office which included checking calendar for all of the attorneys to prepare for the day as well as notifying the owner and mangers of personnel who will not be in the office
- Assisted with administrative tasks such as filing, photocopying, faxing, data entry.
- Responsible for answering a multi-line phone system
- Greeting clients and others in a courteous and professional manner as well as having the appropriate forms filled out if necessary
- Direct clientele to appropriate conference rooms and notify Legal Assistant and Attorney
- Responsible for sending out daily HR reports to Office Manager as well as other reports, pertaining to day to day operations
- Opening and closing of personnel files
- Notifying the appropriate personnel of repairs that are needed and scheduling the repairs to be done with supervisors' approval
- Coordinating with the office manager regarding the quotes received for such repairs
- Responsible for tracking of employee hours and personal time off
- Responsible for looking up clients in Prolaw
- Proficient in Microsoft Outlook, Word, Excel
- Translate documents from Spanish to English and English to Spanish
- Notarize documents for clients and attorneys when needed.
FL Business Manager/Operations Asst
Orlando Marine Institute
Apopka, FL
01.1998 - 01.2009
- Responsible for appropriately submitting the payroll transmittal including employee hours and printing checks
- Responsible for the depositing of money received from companies as well as the recording of deposits
- Treated all customers with patience, kindness, and courtesy
- Create reports for the Department of Juvenile Justice and our primary company the Associated Marine Institute
- Responsible for the inputting of the invoices and statements for payment
- Obtaining Background checks on personnel applying for positions at the Institute
- Responsible for maintaining the office supplies and supplies requested by the administrative and educational components of the Institute
- Assisting with the preparation and execution of fund raisers.
- Collaborated with other departments within the organization to coordinate project efforts.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
Receptionist
William J. Sheaffer, P.A
Orlando, FL
01.1994 - 01.1998
- Responsible for greeting clients and assisting them
- Creating court briefs, motions, orders and documents for attorney
- Responsible for the handling of payments from clients
- Assisting with the preparation of travel and meetings for the attorney
- Assisting with depositions and translations for clients in the office as well as in court.
Education
Computer Operations Certificate - Computer Operations
Computer Processing Institute
Paramus, NJ 06-1983
High School Diploma -
Bergenfield High School
01.1981
Skills
- Payroll
- Front Desk
- Office Management
- Human Resources
- Microsoft Outlook
- Accounts Payable
- Communication skills
- Bilingual
- Customer service
- Typing
- Business Administration
- Data Entry
- Administrative Leadership
- Document Management
- Scheduling and calendar management
- Schedule Management
- Operations Management
- Point of Contact
- Discretion and Confidentiality
- Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish, Fluent
Timeline
Guest Communication Coordinator
Universal Studios Orlando
06.2022 - Current
Administrative Assistant
Vincent Preziosi DC
06.2021 - Current
Administrative Assistant
No Stress Insurance Claims
05.2020 - Current
Head Receptionist/HR Assistant
NeJame Law
01.2010 - 01.2019
FL Business Manager/Operations Asst
Orlando Marine Institute
01.1998 - 01.2009
Receptionist
William J. Sheaffer, P.A
01.1994 - 01.1998
Computer Operations Certificate - Computer Operations
Computer Processing Institute
High School Diploma -
Bergenfield High School