Debra Hernandez
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Guest Communication Coordinator
Universal Studios Orlando
06.2022 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Administrative Assistant
Vincent Preziosi DC
06.2021 - Current
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Maintained and updated patient records for accurate, current medical histories.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Administrative Assistant
No Stress Insurance Claims
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Head Receptionist/HR Assistant
NeJame Law
01.2010 - 01.2019
- Translate documents from Spanish to English and English to Spanish
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
- Collaborated with staff members to ensure seamless communication and coordination among departments.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Acted as first point of contact and set appointments for prospective clients.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Notarize documents for clients and attorneys when needed.
FL Business Manager/Operations Asst
Orlando Marine Institute
01.1998 - 01.2009
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist
William J. Sheaffer, P.A
01.1994 - 01.1998
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Computer Operations Certificate - Computer Operations
Computer Processing Institute
06-1983
High School Diploma -
Bergenfield High School
01.1981
Skills
- Payroll
- Front Desk
- Office Management
- Human Resources
- Microsoft Outlook
- Accounts Payable
- Communication skills
- Bilingual
- Customer service
- Typing
- Business Administration
- Data Entry
- Administrative Leadership
- Document Management
- Scheduling and calendar management
- Schedule Management
- Operations Management
- Point of Contact
- Discretion and Confidentiality
- Customer Service
- Stakeholder relations
- Translation services
- Calendar management
Languages
Spanish
Native or Bilingual
Timeline
Guest Communication Coordinator
Universal Studios Orlando
06.2022 - Current
Administrative Assistant
Vincent Preziosi DC
06.2021 - Current
Administrative Assistant
No Stress Insurance Claims
05.2020 - Current
Head Receptionist/HR Assistant
NeJame Law
01.2010 - 01.2019
FL Business Manager/Operations Asst
Orlando Marine Institute
01.1998 - 01.2009
Receptionist
William J. Sheaffer, P.A
01.1994 - 01.1998
High School Diploma -
Bergenfield High School
Computer Operations Certificate - Computer Operations
Computer Processing Institute
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