Debra Hernandez
New River,AZ
Summary
Experienced professional with 40 years of work experience, including 15 years in management. Reliable, self-directed, and committed to supporting organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner & Operator
Mexigringa
09.2020 - 08.2025
- Developed menus and oversaw food preparation.
- Managed daily operations, ensuring quality and customer satisfaction.
- Developed vendor relationships to secure quality ingredients at competitive prices, enhancing menu offerings..
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Provided customer service, addressing any issues promptly to ensure customer satisfaction and repeat business.
Customer Service / Food Prep (Temporary)
Hy-Vee
09.2024 - 03.2025
- Customer service
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Opener/Customer Service (Temporary)
Tailwind
09.2024 - 03.2025
- Provided welcoming environment for customers, ensuring positive first impression of business.
- Supported training of new staff in opening procedures, contributing to knowledgeable and efficient team.
- Streamlined morning setup process, allowing for smoother operations throughout day.
- Maintained cleanliness and organization of front entrance, creating inviting atmosphere for customers.
Front Office Manager
Miracle-Ear
01.2015 - 01.2017
- Supervised front office operations, ensuring high-quality customer service and satisfaction
- Verified insurance coverage and completed necessary insurance documents for corporate office
- Managed appointment scheduling, optimizing staff availability and client flow.
- Implemented filing system improvements that increased accessibility of documents for team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Skills
Office & Operations Management
Customer Service & Client Relations
Employee Training & Support
Marketing & Revenue Growth
Cash Handling
Accounts Receivable
Accounts Payable
Inventory Control
Certification
Food Handler Certification
Timeline
Customer Service / Food Prep (Temporary)
Hy-Vee
09.2024 - 03.2025
Opener/Customer Service (Temporary)
Tailwind
09.2024 - 03.2025
Owner & Operator
Mexigringa
09.2020 - 08.2025
Front Office Manager
Miracle-Ear
01.2015 - 01.2017