Debra Hernandez
Oconomowoc
Summary
Versatile professional skilled in administrative support and operations management within the trucking industry. Expertise includes driver compliance management, freight dispatching, and fostering collaborative team environments to optimize efficiency and ensure adherence to regulatory standards.
Overview
18
18
years of professional experience
Work History
Administrative Support Specialist (Safety & Compliance)
Spoerl Trucking
05.2025 - Current
- Possess and keep up-to-date knowledge of Federal Regulations for the trucking industry
- Work closely with drivers to ensure Hours of Service regulations are followed
- Maintain a working knowledge of the required ELD systems, and assist with staying within HOS
- Set-up new drivers in all systems and applications, and obtain records for compliance
- Review compliance information for expiration dates, and update records as they come due
- Coordinated maintenance requests with the shop and arranged annual inspections to ensure equipment compliance
- Assisted with driver training and maintained accurate records for compliance
- Recruiting and intake for new Company Drivers and Owner-Operators contracts with the company
- Complete truck/trailer registrations on all equipment for DOT, IFTA, and state permits
- Review camera systems for events that are triggered in transit
- Verified employment details for ex-employees to assist in background checks.
- Communicate effectively with management, and department heads for issues that arise
Operations Manager & Lead Dispatcher/Planner
J&D Logistics
02.2017 - Current
- Negotiate, book and dispatch freight for independent contractors (dedicated and spot-market loads)
- Assign and coordinate dispatcher assignments, and ensure all check calls are handled properly
- Review dispatch movements to ensure they are entered correctly for weekly settlements to be processed
- Work closely with drivers to ensure Hours of Service regulations are followed
- Established and nurtured business relationships with customers, sales team, and employees to enhance collaboration
- Develop and train staff on Policy and Procedures for the company
- Managed daily operations with customers through email, texting, telephone, and online applications to ensure seamless communication
- Recruiting and intake for new Owner-Operators to lease on with the company
- Possess and keep up-to-date knowledge of Federal Regulations for the trucking industry
- Resolved transit issues promptly to safeguard timely pick-up and delivery of shipments
- Maintain an efficient system for trailer inspection reports, and make sure they are all received timely
- Post freight from customers, and book with responsible carriers
- Initiated credit checks or increases from the corporate office.
Account Management Specialist
Compliant Pharmacy Alliance
08.2014 - 03.2017
- Assist new pharmacies in joining our cooperative, and handle all pharmacy issues or changes that arise
- Maintain strict confidentiality handling sensitive information
- Maintain business relationships with vendors, our sales team, co-workers, and management
- Assisted pharmacies with purchasing needs and coordinated directly with vendors to facilitate timely orders
- Collaborated with call center to address inquiries and resolve issues, enhancing customer satisfaction
- Continuous customer service via email, phone, or in person
- Created and maintained physical and electronic files for new pharmacies to ensure organized record-keeping
- Process all change of information documents and submit to the correct vendor or internal department
- Work with management to create/update the process to achieve successful procedures
- Possess a working knowledge of multiple databases, and how to attach documents/notes in Salesforce
- Managed two shared inboxes and personal email account for timely communication
- Look for new ways to keep productivity flow efficient
Internet Data Conversion Specialist (IDCAS)
Nasco
08.2008 - 08.2014
- Consolidated and updated information from multiple databases into the active database daily to ensure data accuracy
- Managed photo updates and deletions in image databases on the website to ensure accurate product representation
- Maintained and updated files on the image server with current information to support seamless website operation
- Enter copy and HTML coding in the database for all products
- Update the website weekly by pushing the new information to the live site
- Completely check website for the correct information, item numbers, and images for each item
- Work closely with the catalog directors for indexing, promotional items, or special sales
- Order photos to be shot, for products the website does not picture
- Train new staff for IDCAS and Database Operator
- Provided support to the Database Operator during peak periods
Team Coach, T&T Program Director
Gymfinity
06.2009 - 06.2014
- Develop a complete training program to meet levels 1-8 USAG criteria and all levels in USTA
- Managed team of ten employees, overseeing coaching staff performance and development
- Recruit, hire, and train new employees
- Strengthened client relationships and identified new opportunities for program growth
- Organize and maintain a proficiently run tumbling and trampoline program
- Scheduled and organized special events to generate additional revenue
- Review profit/loss to ensure the department stays at or below budget for the year
- Work on special advertising for events and additional program offerings
- Kept certifications current to uphold professional qualifications and compliance
Education
Bachelor’s Degree - Organizational Management
Ashford University
06-2009
Associate Degree - CIS: Micro Computer Specialist
Blackhawk Technical College
06-2000
Skills
- Regulatory compliance
- Compliance management
- Compliance auditing
- Regulatory reporting
- Safety regulations
- Hours of service management
- ELD systems knowledge
- Operations oversight
- Administrative procedures
- Problem solving
- Conflict resolution
- Employee training
- Customer relationship management
- Attention to detail
Timeline
Administrative Support Specialist (Safety & Compliance)
Spoerl Trucking
05.2025 - Current
Operations Manager & Lead Dispatcher/Planner
J&D Logistics
02.2017 - Current
Account Management Specialist
Compliant Pharmacy Alliance
08.2014 - 03.2017
Team Coach, T&T Program Director
Gymfinity
06.2009 - 06.2014
Internet Data Conversion Specialist (IDCAS)
Nasco
08.2008 - 08.2014
Bachelor’s Degree - Organizational Management
Ashford University
Associate Degree - CIS: Micro Computer Specialist
Blackhawk Technical College