Debra Highfield

Serves as project coach/consultant for projects to further the healthcare improvement knowledge gained within PHC.

Creates and manages service and volunteer teams and implements tactics to increase patient,physician, and employee satisfaction, in order to increase market share, decrease risk and errors and decrease turnover.

Augments implementation and revision of best care practices via coaching,mentoring and teaching adults, and leading and facilitating teams.

Coordinates and reviews the individual facility's data and processes to develop and execute plans to resolve quality issues.

Facilitates multidisciplinary meetings with clinicians, physicians, and managers.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Provided direct patient care, stabilized patients and determined next course of action.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Managed care from admission to discharge.

• Served as liaison between families, school personnel and other healthcare providers on behalf of students.
• Oversaw health services for school of 400 students and faculty.
• Developed care plans and made referrals as necessary for students with health concerns or injuries.